CSC Supervisor 3 (MSA) Lawrenceville

Driver Services, Department of; Lawrenceville (GA); On-site; USD 41,000 - 50,000; Full time

Job summary

The State of Georgia's Department of Driver Services is seeking a CSC Supervisor 3 to oversee customer service centers in Lawrenceville. You will supervise Identity and Driver Credential Specialists, ensure timely service, and maintain high-quality operations across a busy center.

Responsibilities include monitoring performance, preparing reports, coaching staff, and coordinating with executives to improve service delivery.

Qualifications

• High school diploma or GED with 4+ years in Identity and Driver Credential roles, or 6+ years in Driver Services with 2+ years in a lead role.
• Must possess a valid Georgia driver’s license.

Responsibilities

• Supervises daily activities of Identity and Driver Credential Specialists in a high-volume Customer Service Center.
• Manages customer service flow using a lobby management system to ensure timely service.
• Responds to Executive Management Team and stakeholders in a timely, professional manner.
• Develops strong partnerships between the Division and internal/external business partners.
• May serve as team lead to lower-level staff.

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: CSC Supervisor 3 (MSA)

Agency: Department of Driver Services

Location: Lawrenceville

Job Requisition ID: JR0000007283

Shift: Day (United States of America)

Compensation: $42,000 /ANNUALLY (NON-NEGOTIABLE) +$3,500 SUPPLEMENT

Contract: Full-Time

• The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 3 to serve the Customer Service Centers in the above locations.
• Responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center.
• Supervises the daily activities of a staff of Identity and Driver Credential Specialists, monitors and reviews individual and team performance.
• Performs the duties of Identity and Driver Credential Specialists: receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.
• Manages customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner.
• Monitors and guides employee performance, participates in employee discipline and provides input into formal performance planning and evaluation.
• Prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.
• Maintains a positive attitude and is receptive to change in a fast-paced environment.
• Responds to the Executive Management Team and stakeholders in a professional and timely manner.
• Serves on task teams and workgroups.
• Develops strong partnerships between the Division and its internal and external business partners.
• Motivates, coaches and is responsible for managers and staff.
• May serve as team lead to lower-level staff.

Demonstrated competencies needed to successfully perform this job include:

• Ability to maintain a high-performance environment.
• Ability to motivate team members in a customer service environment with high-volume contact with the general public.
• Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
• Excellent written and oral communication skills.
• Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
• Excellent customer service skills.
• Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations and policies.
• Excellent administrative skills and ability to multi-task and meet deadlines.
• Must be able to manage priorities and workflow.
• Proficiency using the basic Microsoft Office tools including Outlook.
• Proficiency in navigating the internet.

Major Service Area (MSA): DDS Customer Service Centers with a high volume of transactions (minimum of 40,000 annually) are considered MSA Centers. The agency will conduct an MSA Assessment every twenty-four months to determine if CSCs need to be added or removed from the MSA Category. The Team Members assigned to an MSA Center receive a $3,500 supplement. The following conditions apply to Supervisor 3 hired after July 1, 2026, which will result in loss of the $3,500 supplement: transfer from an MSA Center to a non-MSA Center; transfer to Headquarters; CSC is removed from the MSA Category.

Minimum Qualifications:

• High school diploma or GED AND Four years of experience at the lower-level Identity and Driver Credential Specialist 2 (RCT052) or position equivalent OR Six years of experience in Driver Services Administration or related field AND Two years in a lead role capacity AND must possess a driver's license.
• High school diploma or GED AND Four years of experience at the lower-level Identity and Driver Credential Specialist 2 (RCT 051)/Team Lead or CSC Supervisor 1 (RCT080) or position equivalent OR Six years of experience in Driver Services Administration or in a customer facing environment AND Two years in a lead role capacity.

Preferred Qualifications:

• Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess three or more of the following: Three (3) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
• Three (3) years of experience in a supervisory or team lead role managing the work of staff that provide service directly to customers.
• Three (3) year of Supervisory experience that includes personnel management including: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.
• Documented experience managing inventory/supplies, cash handling and performance reporting.
• Documented experience reviewing documents or records for authenticity.
• Preference will be given to bilingual applicants.

Conditions of Employment:

• A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.
• As a condition of employment, employees who are employed at a Customer Service Center must successfully complete the CCKE (Certified Commercial Knowledge Examiner) Certification.
• Employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification.
• Two attempts are given to successfully complete the certification requirements.
• Employees must meet these requirements to continue employment with DDS.
• Employees must have flexible work availability due to customer service centers having varied operational hours.
• Employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department and may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers.

Working Conditions:

• Road skills tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days.
• Testing begins in the early morning hours and continues through the early evening hours.
• Test runs approximately 30 minutes and commercial vehicle skills tests can run approximately 2 hours.
• Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks and commercial vehicles, bending, squatting, lifting, reaching, turning, riding in cars and trucks and commercial vehicles, driving cars and trucks and commercial vehicles, constant interaction with the public and co-workers are prerequisites.

Total compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win‑win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

Equal Employment Opportunity Employer. The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Vacancy Open To: ALL QUALIFIED APPLICANTS

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.