Supervisor 260009

Medix™; Denver (CO); On-site; USD 75,000 - 110,000; Full time

Job summary

Medix Staffing Solutions, Inc. is seeking an experienced Order Documentation Supervisor to lead a team of Order Documentation Specialists responsible for reviewing medical records, insurance documentation, and supporting clinical information to ensure payer compliance and adherence to internal standards.

The role oversees daily operations, drives team productivity, monitors quality and accuracy, and provides coaching to ensure timely, accurate documentation reviews within established timelines

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Five years minimum experience reviewing or interpreting medical records and related healthcare documentation.
• Three years minimum supervisory or team leadership experience in the U.S. healthcare industry.
• Working knowledge of medical terminology, diagnoses, and treatment plans.
• Ability to interpret payer requirements and standard operating procedures.
• Proven coaching ability and capacity to drive performance.
• Strong attention to detail and analytical skills to identify quality gaps.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and healthcare documentation systems.

Responsibilities

• Lead and supervise a team of Order Documentation Specialists.
• Review documentation to ensure payer requirements and criteria are met.
• Implement quality assurance processes and monitor performance metrics.
• Coordinate workflows and drive continuous improvement initiatives.
• Ensure compliance and maintain confidentiality of patient information.

Skills

Team Leadership

Coaching & Feedback

Attention to Detail

Analytical Skills

Communication

Prioritization

Education

High school diploma or equivalent

Associate degree or relevant healthcare coursework

Tools

Microsoft Office

Electronic Medical Records (EMR)

Payer Portals

Document Management Systems

Productivity Trackers

Reporting Dashboards

Job description

We are seeking an experienced Order Documentation Supervisor to lead a team of Order Documentation Specialists responsible for reviewing medical records, insurance documentation, and supporting clinical information to ensure compliance with applicable payer requirements and internal standards.

This individual will oversee daily operations, manage team productivity, monitor quality and accuracy, and provide coaching and guidance to ensure documentation reviews are completed consistently and within established timelines.

The ideal candidate has a strong background in U.S. healthcare documentation, medical record review, insurance requirements, and team leadership. This person will serve as a subject matter resource for documentation standards, payer criteria, workflow procedures, and quality expectations while supporting continuous improvement and regulatory compliance.

Key Responsibilities

• Team Leadership and Supervision
• Documentation Review and Payer Requirements
• Quality Assurance and Performance Management
• Workflow Coordination and Continuous Improvement
• Compliance and Confidentiality

Required Qualifications

• High school diploma or equivalent required; an associate degree or relevant healthcare coursework is preferred.
• Minimum of five years of experience reviewing or interpreting medical records, claims documentation, clinical documentation, insurance records, prior authorization records, or related healthcare documentation.
• Minimum of three years of experience in a supervisory, team leadership, training, quality review, or workflow oversight capacity within the U.S. healthcare industry.
• Working knowledge of medical terminology, diagnoses, treatment plans, physician orders, and supporting clinical documentation.
• Ability to interpret and reinforce established payer requirements, documentation criteria, checklists, and standard operating procedures.
• Demonstrated ability to coach employees, provide constructive feedback, and support consistent performance.
• Strong attention to detail, analytical skills, and ability to identify documentation gaps and quality trends.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and healthcare documentation, claims, authorization, or case management systems.
• Ability to manage competing priorities, escalations, productivity goals, and deadlines in a fast-paced environment.

Preferred Qualifications

• Experience leading teams in durable medical equipment (DME), prior authorization, utilization review support, home health, specialty pharmacy, claims, or healthcare operations.
• Experience conducting quality audits, performance reviews, calibration sessions, and workflow assessments.
• Familiarity with payer coverage policies, medical necessity requirements, and insurance documentation standards.
• Experience using electronic medical records, payer portals, document management platforms, productivity trackers, and reporting dashboards.
• Experience supporting remote teams or high-volume documentation review operations.