Supervisor

H&M; Washington (District of Columbia); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

25% Staff Discount

H&M Incentive Program

Employee Assistance program

Vacation/Wellness

Holiday pay

Parental pay

Commuter Benefits

Pet Insurance

Voluntary Benefits

Job summary

H&M in Washington, DC area seeks a Supervisory role to lead a team, deliver exceptional customer experiences, and support daily store operations. You will guide associates with styling expertise, ensure operational excellence, and uphold brand standards in a fast-paced retail environment.

The position requires flexible availability including evenings, weekends, and holidays, with a local contract and hourly pay range of $23.56–$26.72.

Qualifications

• Previous experience in retail/hospitality and store operations.
• Customer-focused and able to engage with people.
• Genuine interest in products and ability to share enthusiasm.
• Flexible and responsive to changing priorities and requests.
• Proactive and driven to take initiative and deliver results.
• Strong communication skills and active listening.
• Open to feedback and opportunities for growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Responsibilities

• Deliver outstanding customer experiences with styling advice, product knowledge, and a welcoming store environment.
• Assist with store opening and closing procedures and support management.
• Interpret sales data and help optimize store performance.
• Lead and inspire sales staff to uphold service standards.
• Oversee daily operations like deliveries, replenishment, and floor coverage for efficiency and compliance.
• Act as a brand ambassador and ensure memorable customer interactions.

Skills

Retail experience

Customer service

Product passion

Adaptable

Proactive

Strong communication

Eager to learn

Flexible hours

Job description

Company DescriptionJob Description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

Key Responsibilities

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimizethe commercial performanceofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company'svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with a goodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Timeposition with a contract of 32 - 40hours a week.
• Compensation: $23.56-$26.72

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities

Benefits

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance(enrollment)
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.

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