Sales Assistant

Acne Studios; New York (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Acne Studios in New York's Meatpacking District is seeking a Sales Assistant to join our team. You will work closely with Client Advisors to deliver an outstanding in-store shopping experience, support on the shop floor and back-of-house operations, and help create seamless client interactions that contribute to strong business outcomes.

Ideal candidates bring retail or hospitality experience, are fluent in English, and thrive in a fast-paced, collaborative environment.

Qualifications

• Experience in retail or hospitality is preferred.
• Fluent in English; additional languages based on market requirements can be a plus.

Responsibilities

• Drive sales in collaboration with Client Advisors in-store.
• Provide omni-channel support and assist with back-of-house operations.
• Warmly welcome customers, guide them through the shopping cycle, and deliver best-in-class service.
• Maintain administrative procedures and manage inventory.

Skills

Customer service

Sales

Communication

Teamwork

Initiative

Job description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a Sales Assistant for our Meatpacking store. As Sales Assistant at Acne Studios you will work collaboratively with Client Advisors to deliver an outstanding in-store shopping experience, support on and off the shop floor operationally, aid in creating smooth and engaging client interactions and positive business outcomes in which your efficiency and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to drive sales together with our Client Advisors in the store but also through operational back of house support. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting- edge approach to client experience. You will assist in taking care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Support the sales team on the shop floor by ringing clients, re-merchandising the shop floor, deliver products to the shop floor and providing hospitality
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, provide the right products, and close sales to achieve store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner
• Agility and flexibility with a self-starting attitude and ability to identify the stores’ needs in order to delivery an exceptional customer experience at all times

Specific experience and knowledge for this role:

• Previous experience within the retail or hospitality industry
• Proven ability to work independently and with flexibility
• Ability to take initiative in line with our customer experience offer
• Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)
• The range is $18-20/hr. Actual compensation will be based on experience, skill and internal alignment.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.