Supervisor

Independent Pet Partners; Thornton (CO); Hybrid; USD 17,000 - 20,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Program with employer match

Paid time off

Paid Parental Leave and Paw-Ternity

Employee discounts

Life insurance

Short and long-term disability

Pet insurance discount

Job summary

Independent Pet Partners is seeking a motivated Supervisor to lead daily store operations, ensure exceptional customer service, and promote pet health through knowledgeable product recommendations. You will partner with the Store Manager to drive sales, manage front-end duties, and maintain a welcoming, clean store environment.

Ideal candidates have retail and supervisory experience, strong communication skills, and the ability to work evenings and weekends.

Qualifications

• Passion for extraordinary customer service and pet well-being.
• Retail sales experience preferred.
• Supervisory experience preferred.
• Willingness to learn about products/services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills, verbal & written.
• Able to work evenings and weekends.
• Strong time management and organizational skills.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall store operations.
• Share product knowledge to fit customer needs and promote pet health.
• Perform front-end duties: cash register, bagging, replenishing merchandise, displays.
• Organize and maintain a clean store front and stock room.
• Assist with projects including markdowns, re-tickets, labeling, events.
• All other duties from Store Manager or Retail Management Team.

Skills

Customer service

Retail sales

Supervisory

Product knowledge

Sales targets

Communication

Flexible schedule

Time management

Job description

Description

Position Purpose Section

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Supervisor, you make a difference in the lives of pets by delivering exceptional service to our pet parents, acting as a steward of the store’s environment, achieving positive business results, and performing operational functions.

Essential Job Functions Section

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to fit customer needs and promote pet health.
• Perform front end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Organize and maintain a clean store front and stock room.
• Assist with other projects as needed including markdowns, re-tickets, labeling products, and special store events.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Requirements

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Professional retail sales experience preferred.
• Professional supervisory experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.

Program and Benefits Section

Full-time team members enjoy the following:

Programs and benefit eligibility will vary based on average hours worked and length of service.

• Medical, dental, and vision insurance
• Health Savings Account (HSA)/ Flexible Spending Account (FSA) - medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) - 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
• 401(k) Program - employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
• Employee Assistance Program/ 24X7 - completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs

$15.16-$17.63 per hour DOE/DOQ

Subject to change depending on State/City/County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.