Supervisor

Bay Area Youth Services Inc.; Tallahassee (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Bay Area Youth Services Inc. seeks a JDAP Supervisor to oversee daily operations of JDAP and guide staff in delivering quality services to families in the community.

The role requires mastery of policies, training requirements, and contract standards, with strong leadership to mentor case managers and youth coordinators while ensuring compliance and timely invoicing.

Qualifications

• Bachelor's degree in human services, social work, criminology or closely related field.
• Three years experience with juvenile populations, including supervisory experience.
• Valid Florida driver's license and auto insurance coverage.

Responsibilities

• Complete initial reviews of all referrals for program appropriateness and continue to review cases per contract requirements.
• Become familiar with agency contract goals and requirements and ensure staff performance toward those goals.
• Provide crisis management, debriefing, and consultation to staff when necessary.
• Ensure program staff comply with regulations and timelines of funding sources, Quality Improvement goals and contract standards.
• Ensure all invoicing is completed accurately and in a timely manner.
• Ensure all scorecard and survey information has been completed accurately and in a timely manner.
• Use discretion to close cases successfully or unsuccessfully.
• Train and mentor all staff on agency policies, procedures, and rules.
• Demonstrate advanced skills in communicating with, motivating, training, and evaluating staff, and meet regularly with each staff under supervision to monitor and mentor performance.
• Identify performance needs of case managers and other assigned staff and develop and implement plans for performance improvement.
• Identify program needs, goals, priorities, and service gaps in collaboration with staff.
• Create and execute action plans to address findings.
• Remain aware of trends, opportunities, and challenges within the agency's client population by networking at community meetings.
• Attend stakeholder meetings, including Juvenile Justice Council Meetings and other community provider meetings.
• Perform all other related duties as assigned.

Skills

Leadership

Staff supervision

Case management

Education

Bachelor's degree in human services, social work, criminology or closely related field

Master's degree preferred

Job description

Overview

The JDAP Supervisor is responsible for daily operations of JDAP while continuously working to adhere to the mission and vision of the organization. The role requires a mastery of policies and procedures, training requirements, and local resources to guide staff in providing quality services to families.

Qualifications

• Bachelor's degree in human services, social work, criminology or closely related field; Masters preferred from an accredited college or university.
• Three (3) years of experience working with juvenile populations with at least 1 year in a supervisory capacity, or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Must possess a valid Florida Driver's License and Auto Insurance coverage.

Responsibilities

• Complete initial reviews of all referrals for program appropriateness and continue to review cases per contract requirements.
• Become familiar with agency contract goals and requirements and to ensure staff performance toward those goals.
• Provide crisis management, debriefing, and consultation to staff when necessary.
• Ensure program staff comply with regulations and timelines of funding sources, Quality Improvement goals and contract standards.
• Ensure all invoicing is completed accurately and in a timely manner.
• Ensure all scorecard and survey information has been completed accurately and in a timely manner.
• Use discretion to close cases successfully or unsuccessfully.
• Train and mentor all staff, new and current, on agency policies, procedures, and rules.
• Demonstrate advanced skills in communicating with, motivating, training, and evaluating staff, and meet regularly with each staff under supervision to monitor and mentor performance.
• Identify performance needs of case managers and other assigned staff and develop and implement plans for performance improvement.
• Identify program needs, goals, priorities, and service gaps in collaboration with staff.
• Create and execute action plans to address findings.
• Remain aware of trends, opportunities, and challenges within the agency's client population by networking at community meetings.
• Attend stakeholder meetings, including Juvenile Justice Council Meetings and other community provider meetings.
• Perform all other related duties as assigned.

Job Essentials

• Provide day-to-day supervision to Case Managers, Senior Case Managers and Youth and Family Coordinator to ensure caseloads are appropriately managed and the program is meeting contract requirements.
• Facilitate and participate in all required staffing, supervision, and case reviews.
• Review collateral information such as family assessments, case plans and case documentation with case managers, and provide consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.
• Provide leadership and work closely with other agencies to identify opportunities for collaboration and coordination of services.

BAYS is a drug-free workplace. We prohibit the use, possession, or distribution of controlled substances on company premises or during work hours.