Case Manager

BAYS, Inc.; Port Saint Lucie (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

BAYS, Inc. is seeking a Case Manager to gather information from youth and families to develop and monitor individualized case plans. The role requires attention to detail, time management, and strong communication to engage families and coordinate with other agencies and stakeholders.

Responsibilities include documenting case details in our systems, making referrals, and driving to client visits. A valid Florida driver's license is required to fulfill field duties and ensure timely case updates.

Qualifications

• Bachelor’s Degree or an Associate’s degree with two years of youth work experience.
• Two years’ experience in youth and family case management or counseling.
• Valid Florida Driver’s License and Auto Insurance.

Responsibilities

• Utilize and update internal databases with case details.
• Document all case notes within 72 hours in the Juvenile Justice Information System.
• Make referrals to community agencies and follow-up per Quality Improvement Standards.
• Communicate with team and maintain knowledge of community resources; attend classes as required.
• Drive daily for client visits, school checks and meetings.
• Manage daily work schedule and work independently in the field.
• Perform all other related duties as assigned.

Skills

Attention to detail

Time management

Communication skills

Relationship building

Field work

Education

Bachelor’s degree

Assoc degree + 2 yrs youth experience

Job description

The Case Manager gathers information from the youth and family to develop and monitor the case plan. The Case Manager role requires to pay attention to detail, time management, and communication skills to engage the family and work with other agencies and/or stakeholders.

We are looking for a Case Manager who must have:

• Bachelor’s Degree, or an Associate’s degree with two years of experience working with youth. A combination of education and appropriate experience can be substituted for degree.
• Two years’ experience in youth and family case management and/or counseling. Familiarity with Juvenile Justice System and community resources preferred.
• Must possess a valid Florida Driver’s License and Auto Insurance.

Job Duties and Responsibilities:

• Utilize and update internal electronic databases continuously and consistently with requirements, case details, etc.
• Electronically document, in detail, all case and field notes within 72 hours, utilizing the Juvenile Justice Information System.
• Make appropriate referrals to community agencies and follow‑up within timeframe defined by Quality Improvement Standards.
• Communicate with team and maintain knowledge of all available community resources, classes, and groups. Attend and facilitate client classes as required.
• Use discretion to close cases successfully or unsuccessfully.
• Manage daily work schedule and work independently in the field without direct supervision.
• Perform all other related duties as assigned

Job Essentials:

• Manage assigned case load of diverted youth by providing supervision to youth through individual, collateral, and family contacts.
• Complete program entry paperwork on all youth within timeframe defined by Standard Operating Procedures.
• Ensure that youth is complying with all sanctions and goals as outlined on their plan,
• Schedule and attend school related staffing, when needed.
• Maintain contact with all collateral services and Juvenile Justice Probation Officers as needed and within timeframe defined by Quality Improvement Standards.
• Required to drive daily for client visits, school checks and meetings.

BAYS is a drug‑free workplace. We prohibit the use, possession, or distribution of controlled substances on company premises or during work hours.