Supervisor

Safesplash; New York (NY); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Flexible hours

Paid training

Job summary

SafeSplash is seeking a Supervisor to oversee daily swim school operations, reporting to the General Manager. You will manage staff, ensure safety, and deliver a strong customer experience across front desk, pool, and lesson activities.

Responsibilities include training, scheduling, and local marketing, along with facility opening/closing and compliance with safety standards. On-site role requiring 30+ hours weekly.

Qualifications

• High school diploma or equivalent preferred; some college coursework preferred.
• Supervisory or team leadership experience in aquatics, education, or related field preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment while being agile and taking initiative.
• Comfortable working around water and interacting with children and parents.
• Must be able to lift 30 lbs. and be on your feet for long periods.
• CPR, First Aid, and AED certifications are required within 30 days of hire.

Responsibilities

• Operations: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
• Facilities: Assist in opening/closing the facility and ensure cleanliness, safety and standards.
• Safety: Promote safety culture and enforce QA and brand standards.
• Risk Management: Enforce safety protocols and address hazards promptly.
• Hiring & Staffing: Assist in interviews and onboarding.
• Training & Development: Provide initial training and ongoing education for staff.
• Staff Scheduling: Assist in scheduling and communicating changes.
• Team Management: Supervise instructors and lifeguards to ensure quality lessons.
• Retention-Focused: Foster inclusive, growth-oriented workplace culture.
• Culture of Performance: Provide ongoing coaching and feedback for improvement.
• Direct Reports: May have direct reports depending on location volume.
• Customer Experience: Deliver world-class service and maintain high satisfaction scores.
• Customer Retention: Implement strategies to boost engagement and retention.
• Customer Follow-Up: Respond to customer requests and feedback promptly.
• Local Marketing: Promote programs and community involvement.
• Social Media: Create/manage platforms to engage customers.
• Community Relations: Strengthen ties with local businesses and organizations.
• Non-Dedicated Facilities: Understand hosted partnerships and compliance.

Skills

Team leadership

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Some college coursework

Job description

11 days ago Requisition ID: 2640

Salary Range: $20.00 To $24.00 Annually

Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Supervisor to oversee and support daily swim school operations. Reporting directly to the General Manager, the Supervisor plays a key role in maintaining a safe, engaging, and efficient environment for students, parents, and staff. With responsibilities ranging from team management and customer experience to facility oversight and local marketing, this position offers a dynamic opportunity to make a lasting impact on your community. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!

Paid Training

Daily Pay available

Flexible Hours

Free Swim Lessons for immediate family of employees

Health Benefits (30+ hours per week)

Paid time off (30+ hours per week)

Wealth Benefits (30+ hours per week)

Responsibilities

Operations

Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.

Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.

Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.

Risk Management: Promote a culture of safety by consistently enforcing safety protocols and addressing potential hazards promptly.

Employee

Hiring & Staffing: Assist in interviews, and onboarding to integrate new employees.

Training & Development: Assist the location in providing initial training for new staff and ongoing education for all team members to enhance their skills and stay current with standards.

Staff Scheduling: Assist in the scheduling of staff from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.

Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.

Retention-Focused: Foster an inclusive and positive workplace culture through team-building activities, recognition, and growth opportunities.

Culture of Performance : Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.

Direct Reports: This role may have direct reports depending on the location volume.

Customer

Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS).

Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress.

Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms.

Marketing

Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement.

Social Media:Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school.

Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility.

Non-Dedicated Facilities

A non-dedicated facility is where swim lessons are held at a fitness center or hotel pool.

Compliance: Ensure the execution of the master agreement with the hosted partner.

Job Type

Pay: Based on experience, location and volume impacts

Weekdays, Weeknights and Weekends required

30+ hours a week (seasonality can impact this)

Work Location: On-site

Reports To: General Manager / Assistant Manager

Requirements

High school diploma or equivalent preferred; some college coursework preferred.

Supervisory or team leadership experience in aquatics, education, or related field preferred.

Strong written and verbal communication skills

Ability to multi-task in a fast-paced environment while being agile and taking initiative

Comfortable working around water and interacting with children and parents.

Must be able to lift 30 lbs. and be on your feet for long periods

CPR, First Aid, and AED certifications are required within 30 days of hire (training available)

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