Supervisor

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

The New York County District Attorney’s Office is seeking a Bi-lingual Spanish Speaking Supervisor for the Early Engagement Case Support Unit (EECU) in New York. You will supervise staff, oversee daily intake, translate complaints and depositions, and coordinate with victims, witnesses and law enforcement to ensure timely reporting and service delivery.

You must be fluent in Spanish and English, hold a bachelor’s degree, and have at least three years of supervisory experience.

Qualifications

• Bachelor's degree from an accredited college.
• Minimum three years of supervisory experience.

Responsibilities

• Directly supervise Specialized Engagement Specialists and related staff.
• Oversee daily intake and monitor weekly intake schedule.
• Translate complaints and depositions to victims/witnesses; file translation affidavits.
• Train new staff on translation forms and staff development.
• Coordinate with Deputy Director/Director on sensitive cases and special projects.
• Represent the unit at community events and liaise with law enforcement.

Skills

Bilingual Spanish-English

Supervisory experience

Interpersonal skills

Communication skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

• Job Category: Constituent Services & Community Programs
• Salary Band: $70,000 to $80,000
• Compensation: USD 71,200 - USD 71,200

Job Description

The New York County District Attorney’s Office has an immediate opening for a Bi-lingual Spanish Speaking Supervisor in the Early Engagement Case Support Unit (EECU). In this position the Bi-lingual Spanish Speaking Supervisor is responsible for daily oversight of the EECU, obtaining signed supporting depositions, assisting victims in understanding the criminal justice system, referring for advocacy and counseling services, provides information regarding crime victims’ rights in Spanish, while supporting the Early Engagement Case Support Unit.

Responsibilities include but are not limited to:

• Directly supervise Specialized Engagement Specialists and non-specialized Engagement Specialists assigned to the Deputy Director; supervise PES, OPS, and the Unit Specialist in the absence of the Assistant Supervisor.
• Assists with daily intake for CES staff
• Monitors weekly intake schedule
• Creates and manages the monthly staff remote/late-night/vacation calendars
• Co-lead on all IT matters
• Produces quarterly/annual reports on number of supporting depositions received via Specialized ES
• Co-lead trainer of new EECU staff in the department
• Translate complaints and supporting depositions to victims & witnesses and Complete and file the Affidavit of Translation (AOT) Form
• Train new staff on the Affidavit of Translation (AOT) Form
• Responsible for staff development (i.e. Talking Points), and staff interviewing
• Consult with Deputy Director and Director on sensitive cases, or cases needing legal advisement
• Is a member of the EECU management team
• Assist EECU Director with special projects
• Represent the Unit at DANY sponsored community events
• Maintains a small caseload and contacts victims and witnesses to obtain a supporting deposition
• Mail, fax, e-mail the supporting deposition to victims
• Inform victims of the wide range of services available to them through SSB
• Explain criminal justice system and provide case information, and ensure that clients are knowledgeable about their rights
• Ensure follow-up is completed on all cases
• Assist victims with orders of protection and registration for notification of inmate release
• Liaise with victims and Assistant District Attorneys, and provide essential information
• Ability to handle high caseload and set priorities.
• Establish rapport, with each victim, in a professional customer service-related approach
• Perform designated tasks under pressure in a fast-paced environment
• Detail oriented and self-motivated and able to multi-task
• Responds promptly to incoming calls and e-mails, including the rollover line and voicemails
• Handle heavy volume of crisis and information calls and forward to the appropriate department of DANY/SSB
• Strong attention to detail and follow-up
• Works collaboratively and cooperatively with staff in a team-oriented environment
• Strong organizational and computer skills
• Professional interaction with all levels of staff, victims, witnesses and law enforcement personnel.
• Perform related tasks as assigned

In addition to the Minimum Qualification Requirements, candidates must possess the following:

• Bachelor's degree from an accredited college and minimum three (3) years of supervisory experience.
• Must possess high fluency in Spanish & English both oral and written.

Preferred Requirements/Skills:

• Excellent interpersonal and communication skills required
• Familiarity with the criminal justice system preferred
• Ability to demonstrate a high level of confidentiality and sensitivity to victim issues a must
• Ability to handle high caseload and set priorities
• Excellent engagement, and assessment skills needed
• Proficient in Microsoft Word, Excel, and Access
• Ability to work with frequent interruptions and adapt to changes in workflow
• Ability to follow directions and apply proper policies, procedures, and guidelines
• Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment
• Must be able to perform under pressure in a fast-paced environment

Hours/Shift:

• Monday - Friday, 9:00 am - 5:00 pm.
• Ability to work overtime and flexible hours including evenings, and weekends.

Additional Information:

• Current office employees: To be eligible for a transfer or promotion, staff must have already served at least one (1) year in their current unit/bureau/department and be in good standing. In addition, must meet the minimum and additional qualifications of the position.
• Looking for candidates that could commit to one (1) year to the hiring unit.
• Authorization to work in the United States is required for this position.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.