Supervisor

GMI Group, Inc.; Lawrenceville (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Vacation

Paid time off

Referral program

Job summary

GMI Group, Inc. is seeking a Supervisor who will oversee daily operations at multiple client locations and lead cleaning and maintenance teams.

You will hire, train and develop staff, manage shift schedules, monitor expenses, review payroll, and ensure service quality aligns with contracts. The role emphasizes building long-term client relationships and delivering a professional image while maintaining safety and efficiency.

Qualifications

• High school diploma or equivalent required.
• Cleaning experience: 5 years.
• Supervisory experience: 3 years preferred.
• Able to hire, train and develop staff and manage shifts.

Responsibilities

• Supervise and coordinate work activities of cleaning and maintenance teams.
• Hire, train, and develop employees; manage scheduling and payroll processes.
• Control costs and ensure service levels meet client contracts.
• Develop strong client relationships and promote company objectives.
• Project a professional image and ensure policy adherence.

Skills

Leadership

Customer relationships

Scheduling

Coaching

Communication

Budget management

Education

High school diploma or equivalent

Tools

Payroll processing

Job description

The Supervisor has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties. The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; direct expense control, and service performance and quality service delivery. Supervisor will be accountable for developing long-term, high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Supervisor is responsible for providing vision to service team through actions, words, and actions.

• Recruits and hires qualified employees to meet GMI Group’s/customer’s/contract’s expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
• Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth
• Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of the company.
• Projects a professional image of the company to promote its goals and objectives
• Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
• Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests
• Works with applicable identified custodial staff to complete work schedules and post to designated areas
• Reviews and processes payroll reports within 24 hours
• Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).
• Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff
• Conducts regularly scheduled account visits and audits with customer management, documents visit and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports
• Ensures service levels and performance expectations are maintained or exceeded per client and company’s contract agreements
• Manage and decrease direct cost at all accounts
• Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.

Job Type:

Full-time

Salary:

From $18.00+ depend on experience

Benefits:

• Vacation
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Vary Shits
• Some weekend

COVID-19 considerations:

To keep our office and field employees safe, we provide nitrile gloves, face masks and hand sanitizer.

Education:

• High school or equivalent (Required)

Experience:

• Cleaning: 5 years (Required)
• Supervisor: 3 years (Preferred)

Security clearance:

• Confidential (Preferred)
• Background check and drug test required

Shift availability:

Evening/Night Shift (Preferred)

Work Location:

Multiple Locations