Supervisor

IT'SUGAR; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

30% Employee Discount

Medical, Dental, and Vision Insurance

Job summary

IT’SUGAR, a vibrant store in Chicago, is looking for a Retail Supervisor who will deliver a fun customer experience while driving sales and managing store operations. The Retail Supervisor plays a pivotal role in coaching team members and achieving store goals.

This position not only requires leadership skills but also a passion for customer service. Ideal candidates will have retail experience and a positive, enthusiastic approach to their work, with opportunities for career growth and continuous training.

Qualifications

• 2 years of retail experience and at least 1 year of supervisor experience preferred.
• Must be able to work flexible hours including days, evenings, weekends, and holidays.
• Able to lift/move up to 50 lbs with assistance.

Responsibilities

• Oversee daily operations and ensure sales objectives are met.
• Promote safety and maintain visual standards.
• Demonstrate positive and brand-proud attitude.

Skills

Customer engagement

Sales techniques

Team leadership

Problem-solving

Education

High School diploma or equivalent preferred

Tools

POS/cash register

Job description

Retail Supervisor – IT’SUGAR

Job Overview

IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor you will be the premier “SUGARTAINER” in charge of delivering a sweet customer experience while promoting our brand. This position is a steppingstone towards a management role within IT’SUGAR.

What you’ll do

Act as a leader on duty.

• Oversee the daily operation of the store and ensure that sales objectives are met.
• Evaluate daily operations and make recommendations or initiate action to enhance productivity, efficiency, effectiveness, and profitability.
• Foster a productive work environment through consistent coaching and training of Sales Associates.
• Demonstrate a positive, enthusiastic and brand proud attitude.
• Promote safety for both customers and associates by adhering to company guidelines.
• Partner with the store manager to identify ongoing challenges and present solutions.

Deliver Exceptional Customer Service

• Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.
• Assist customers with requests and inquiries.
• Ensure the sales floor is clean, organized and maintains store visual standards.
• Operate POS/ register to properly cash out all customers.

Achieve Sales Goals

• Follow through on customer requests for specific items and suggest additional products.
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.

Support Store Operations

• Maintain store cash handling records, reports, and opening and closing procedures.
• Ensure visual standards are appropriate and support the brand image.
• Merchandize displays to visual guidelines.
• Plan, coordinate, and set up special events and promotions.
• Maintain communication with associates regarding product recommendations to increase sales/inventory.
• Understand all Loss Prevention (LP) policies and procedures and communicate LP issues with the Store Manager.
• Operational responsibilities include, but are not limited to, salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.

Embody Our Core Values

• Represent our core values: Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and cheerfulness while working collaboratively in a team environment.

Requirements

• Must be 18 years of age or older.
• Education: High School diploma or equivalent preferred.
• Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience preferred.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Able and willing to work 32-40 hours a week.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs; able to lift/move up to 50 lbs with assistance.
• Must be able to work alone or with minimum amount of supervision.

Benefits

• Flexible scheduling
• Career growth opportunities
• Continuous Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, events, etc.)
• 401k with company match beginning the 1st of the month following 60 days of employment.
• Employee Assistance Program
• Medical, Dental, and Vision Insurance
• Paid Time OffHealth Savings and Flexible Spending Account
• Legal Services