Supervisor

Nan McKay and Associates (NMA); Bridgeport (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Nan McKay & Associates (NMA) is seeking a Housing Choice Voucher (HCV) Supervisor to lead the Bridgeport, CT-based HCV team, ensuring efficient operations and compliant case processing.

The role emphasizes supervising staff, approving eligibility decisions, maintaining documentation integrity, and driving process improvements in support of audits and program success.

Qualifications

• Experience with Housing Choice Voucher regulations and HUD requirements.
• Experience supervising teams in housing, social services, or public admin settings.
• Strong documentation and records management skills.
• Ability to explain policies to diverse stakeholders.

Responsibilities

• Oversee day-to-day operations of the HCV program team on-site in Bridgeport, CT.
• Supervise staff workflows, assign/review caseloads, monitor productivity.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Provide training, coaching, and performance feedback to staff.
• Resolve complex case issues and approve key eligibility decisions.
• Ensure accurate and timely documentation in internal systems.
• Collaborate with leadership to implement process improvements and prepare for audits.

Skills

Case management

Documentation & records

Staff supervision

Training & coaching

Written and verbal communication

Regulatory compliance

Problem solving & escalation

Data integrity

Education

Public administration/public policy degree

Social work or related field degree

Tools

Office software

Databases

Housing management systems

Job description

Company Description

Nan McKay & Associates (NMA) is a San Diego–based, woman-owned company that has delivered innovative solutions for neighborhoods across the United States for over four decades. With offices in California, Florida, Illinois, Kentucky, and Connecticut, NMA is recognized for strategic, compliance-focused services that support community development and housing initiatives. The team brings extensive, real-world professional experience and deep knowledge of operational best practices, as well as state and federal regulatory requirements. NMA partners with housing authorities, property management companies, and municipalities to ensure they have the tools and resources needed to effectively serve families. Team members join an organization committed to strengthening communities and improving outcomes for residents.

Role Description

The HCV Supervisor is a full-time, on-site role based in Bridgeport, CT responsible for overseeing day-to-day operations of the Housing Choice Voucher (HCV) program team. This role supervises staff workflows, assigns and reviews caseloads, monitors productivity, and ensures adherence to program policies, procedures, and regulatory requirements. The HCV Supervisor supports staff through training, coaching, and performance feedback to maintain high-quality customer service for program participants, landlords, and community partners. Daily responsibilities include resolving complex case issues, approving key eligibility and leasing determinations, and ensuring accurate and timely documentation within internal systems. The role collaborates with leadership to implement process improvements, produce required reports, and support audits or reviews that promote program efficiency and compliance.

Qualifications

• Demonstrated knowledge of Housing Choice Voucher (Section 8) program regulations, housing authority operations, and relevant state and federal compliance requirements.
• Experience supervising, training, or leading teams in a housing, social services, property management, or public administration setting.
• Strong skills in case management, workload prioritization, and maintaining accurate documentation and records.
• Proficiency with office software, databases, and housing management systems, with the ability to learn new tools and follow data integrity standards.
• Clear, professional written and verbal communication skills, including the ability to explain policies and decisions to diverse stakeholders.
• Ability to handle sensitive information with discretion, exercise sound judgment, and resolve conflicts or escalated issues effectively.
• Commitment to equitable service delivery and respectful interaction with individuals and families from varied backgrounds.
• Preferred qualifications include prior HCV or affordable housing experience, familiarity with HUD regulations, and education in public administration, social work, business, or a related field.