Supervisor

Metropolis Technologies; Boston (MA); On-site; USD 26,000 - 28,000; Full time

Job summary

SP+ is seeking a location associate in Boston to support daily parking operations and promote a professional client experience. The role involves assisting with location management, enforcing policies, and addressing customer needs on-site.

Responsibilities include equipment upkeep, safety reporting, and supporting the Facility Manager as needed. This position starts at an hourly pay rate and requires basic high school education with customer service aptitude.

Qualifications

• Education/experience: minimal high school diploma or equivalent and some related experience or training.
• Oral communication: speaks clearly and listens for clarification.
• Written communication: reads and writes clearly.

Responsibilities

• Assist in day-to-day management of a location ensuring parking operations stay within contractual guidelines.
• Promote professional image and client relations.
• Participate in programs to improve client satisfaction.
• Assist with maintenance and repair of parking equipment as directed.

Skills

Customer service

Oral communication

Written communication

Adaptability

Judgment

Education

High school diploma or equivalent

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Pay rate is between $19.00-$20.00 per hour

Basic Function

• Assist in the day‑to‑day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.


• Participate in programs to improve client and customer satisfaction.


• Assist in the management of day‑to‑day activities of the assigned locations.


• Assist with management duties as assigned.


• Courteously assist customers.


• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.


• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.


• Assist with cleanup of debris, water, oil spills and etc.


• Substitute for any position, if necessary.


• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.


• Complete other duties as needed.

Qualifications

• Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.


• Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.


• Written Communication - Writes clearly and informatively; Able to read and interpret written information.


• Customer Service – Maintains positive attitude. Responds to requests for service and assistance.


• Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.


• Judgment - Exhibits sound and accurate judgment.


• License Requirement - The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.


• Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.


• SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US‑MA‑BOSTON