Supervising Technician - Community Development

City of Palmdale; Palmdale (CA); On-site; Full time

Job summary

The City of Palmdale is seeking a Supervising Technician to perform technical and administrative work in community development. This role involves supervising staff, providing public assistance, and maintaining operational records. Ideal candidates will have a strong background in public service and the ability to handle multiple projects effectively.

Qualifications

• Three to six years of increasingly responsible administrative and technical support experience.
• Possession of a California driver's license.
• Ability to supervise and provide support to staff.

Responsibilities

• Supervise, assign, and review work of staff.
• Provide customer assistance regarding city policies.
• Research and prepare reports and documents.

Skills

Customer Service

Research

Communication

Education

Associate’s degree in business administration or related field

Tools

Microsoft Office

Job description

The full salary range for this position is as follows: $37.97 to $48.46. Expected hiring range is $37.97 to $41.86, depending on experience.

Performs responsible journey level paraprofessional, technical, and administrative work in their respective assigned area of responsibility including, but not limited to, drafting, filing and retrieval of information. Provides administrative assistance, information, and directions to public inquiries. Ensure multiple tasks occur on schedule; perform a variety of technical tasks relative to assigned areas of responsibility.

DISTINGUISHING CHARACTERISTICS:

Supervising Technician

The fully experienced classification in the Technician series. Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the maintenance of the department or division; participates in activities related to determining project priorities; ensures work quality and adherence to established policies and procedures; and performs the most technical and complex tasks relative to assigned area of responsibility.

Essential and other important responsibilities and functions may include, but are not limited to, the following:

• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.

• Provide information in person or by telephone where judgment, common knowledge, and interpretation of departmental and City policies and regulations are necessary; provide customer and public assistance.

• Assist peers with their daily operational responsibilities.

• Research, compile, and prepare documents and reports; complete special projects related to department.

• Assist in the preparation of a variety of agenda reports and resolutions.

• Maintain records and files of various programs and projects including budgets and reports.

• Prepare visual presentations and reports.

• Write and implement procedural manuals by interpreting the federal and state regulations and policies for various funding sources.

• Compose correspondence and other public information documents for the department.

• Assist in tracking or reconciling expenditures; maintain logs and inventories, ledgers and statistical records as assigned.

• Perform related duties as assigned.

Example Of Essential Functions When Assigned To:

Community Development

• Provide information and direction to the public related to land use, building and community development and associated permit processes via phone, e-mail, and counter work.
• Review and provide information and direction to the public regarding applicable local, State, and Federal regulations, codes, ordinances, documents, standards, and guidelines.
• Perform plan checks; review, log-in, and coordinate routing of various plans and permits; ensure insurance is on file.
• Calculate land use related fees and provide fee estimates as requested; issue routine permits.
• Research, compile, and analyze a variety of data for special projects and various reports; maintain manuals and update resource materials; develop and maintain a variety of databases; receive and process research requests for archived records for City staff, residents, developers, architects, engineers, and utility companies.

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

Three to six years of increasingly responsible full-time administrative, technical, and clerical operations support experience.

Training:

An Associate’s degree from an accredited college or university in business administration, planning, engineering, construction or a related field preferred

Licenses/Certifications/Other Requirements:

Possession of, or ability to obtain, an appropriate, valid California driver's license and the ability to be insured with the City's insurance carrier is required.

Special licenses that may be required:
Community Development:

• Senior and Supervising: Possession of, or ability to obtain within 6 months the ICC Permit Technician Certification.

Knowledge of:

• Principles and practices of business organization and public administration.
• Principles of community relations and communications.
• Pertinent Federal, State, and local laws, regulations, ordinances and codes.
• English usage; spelling, punctuation and grammar, and arithmetic, basic mathematical calculations and statistics, and statistical methods.
• Report writing techniques.
• Computer applications, including Microsoft Office (Word, Excel Outlook, and Access).

• Permit and plan check procedures, rules, regulations, and guidelines.
• Building codes and policies, where pertinent.
• Contractors State license Regulations, where pertinent.
• Pertinent local, state, and federal regulations and building codes and regulations related to the applicable processes.

• Principles and practices of training and supervision.
• Budget preparation and administration.

Ability to:

• Interact professionally with employees and the public.
• Evaluate processes and make creative suggestions for improvement.
• On a continuous basis, know and understand all aspects of the job; intermittently review work papers, reports and special projects; identify and interpret technical and numerical information; explain systems and procedures to staff and others.
• Perform independent research in carrying out technical administrative duties.
• Understand and interpret complex policies, procedures and regulations.
• Handle multiple project assignments; and deal firmly and courteously with the public.
• Analyze situations quickly and objectively; and determine proper course of action.
• Prepare and maintain accurate, detailed and confidential records.
• Establish and maintain effective working relationships with those contacted in the course of work.

Technician II

• Apply relevant building codes.
• Review, process, and issue routine permits.
• Understand complex construction plans, engineering drawings, and specifications.
• Respond to and assist in the resolution of difficult and complex land use related inquiries and complaints.
• Know, understand, interpret, and explain department and program policies and procedures.

Sr and Supervising Technician

• Plan, organize, and oversee the work of others.
• Train and orient staff.

WORKING CONDITIONS:

Physical Demands:

Mobility: frequent use of keyboard; frequent walking, stooping, kneeling, crouching, reaching, pushing, and sitting; occasional climbing, bending, standing, and squatting.

Lifting: frequently up to 10 pounds; occasionally up to 75 pounds. For Theater, pushing and pulling up to 80 pounds.

Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.

Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.

Hearing/Talking: frequent hearing and talking, in person and on the phone.

Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.

Environmental: frequent exposure to noise.

WORKING CONDITIONS:

Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. For Engineering, work is often performed in an outdoor construction environment with year-round exposure to varying weather conditions. Work is subject to construction site noise and environment including exposure to loud equipment and machinery.

Positions may require occasional overtime; weekend work and travel is rare.