Supervising Liability Claims Representative

City of San Diego; San Diego (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

The City of San Diego is seeking a Supervising Liability Claims Representative to oversee a professional staff within the Public Liability Claims Program and Loss Recovery efforts. You will review, adjust, and pursue settlements on highly complex claims against the City, coordinating with insurers and City departments to ensure accuracy and compliance.

This role requires four years of related experience and credentials such as ARM/CPCU or an Independent Adjuster's License.

Qualifications

• Four years of full‑time professional experience investigating, adjusting and settling liability claims.
• Experience at or equivalent to a Claims Representative II with the City of San Diego.
• California driver license may be required at hire.

Responsibilities

• Direct and supervise a professional staff within the Public Liability Claims Program.
• Review, manage and adjust highly complex and sensitive claims.
• Negotiate settlements with claimants and attorneys.
• Prepare written reports and provide staff training.
• Liaise with City Departments and the City Attorney.

Skills

Supervisory experience

Education

ARM designation

CPCU designation

Independent Adjuster's License (CA)

Job description

See NOTES below for future wage increases and/or additional compensation opportunities.

Supervising Liability Claims Representative positions direct and supervise a professional staff and participate in the administration of the City's Public Liability Claims Program and the Public Liability Loss Recovery Program; review, manage and adjust highly complex and sensitive claims; investigates and pursues collection of damages that are sustained to the City of San Diego’s property, as well as injuries to City personnel by responsible parties or their insurers; presents insurance claims to the City of San Diego’s insurance carriers; determine the validity of claims and obtain accurate costs and supporting documentation; negotiate settlements with claimants and their attorneys; establish work policies and procedures; establish policies and ensure conformance of program operations to established standards; recommend methods to reduce or eliminate potential losses and risks to the City; collect data for risk studies and insurance applications; prepare written reports; serve as liaison with City Departments, City Attorney, etc.; provide training to staff; prioritize, review, evaluate and rate the work performance of subordinates; assist in preparing cases for litigation; and perform other duties as assigned.

NOTES

• The following general wage increase is scheduled to take effect for Supervising Liability Claims Representative: 2% effective 6/30/27.
• Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

You must meet the following requirements on the date you apply, unless otherwise indicated.

EXPERIENCE

Four years of full‑time professional experience investigating, adjusting and settling general and/or automobile liability claims involving bodily injury, personal injury or property damage at a level of responsibility equivalent to a Claims Representative II with the City of San Diego (a position that investigates, adjusts and settles difficult and varied bodily injury and property damage claims against the City; reviews accident and injury reports; interviews and corresponds with claimants, witnesses, attorneys and physicians; approves or recommends denial of claims; negotiates settlements; represents the City in small claims actions; and performs projects related to the maintenance of the City's insurance portfolio).

NOTE:

• City of San Diego employees using Out‑of‑Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE

A valid California Class C Driver License may be required at the time of hire.

HIGHLY DESIRABLE

• Supervisory experience.
• A valid designation as an Associate in Risk Management (ARM) or Chartered Property Casualty Underwriters (CPCU).
• Possession of an Independent Adjuster's License issued from the State of California Department of Insurance.
• Experience and knowledge in the investigation, adjustment and settlement of claims under the California Government Tort Claims Act.
• Experience in Loss Recovery, Subrogation, and/or Collections; including first party property claims and reporting claims.

REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION)

• For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: [phone]; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.

Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.

PRE-EMPLOYMENT REQUIREMENTS

Employment offers are conditional pending the results of all screening processesapplicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes,including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs,or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.

Rev. 3 - October 02, 2026 (New Recruitment Date)