Supervising Court Representative

New York City Criminal Justice Agency; New York (NY); On-site; USD 65,208 - 79,699; Full time

Benefits offered by this job

Health, dental and vision insurance

Four weeks’ vacation

Paid holidays

Retirement plan with matching contributions

Job summary

The New York City Criminal Justice Agency is hiring a Supervising Court Representative at Queens Criminal Court. This role involves overseeing Court Representatives, ensuring operational excellence during high-volume court proceedings, and maintaining effective communication with court personnel.

The successful candidate must demonstrate leadership and possess a thorough understanding of Supervised Release policies. The position requires adaptability to high court volumes and working evening and weekend hours. Additionally, candidates fluent in Spanish are encouraged to apply.

Qualifications

• Detail-oriented and thorough in paperwork completion.
• Demonstrates excellence in time management.
• Computer literate with ability to adapt to technology.

Responsibilities

• Manage shift operations and delegate tasks to staff.
• Provide direct supervision and leadership.
• Maintain strong professional relationships with court personnel.

Skills

Leadership

Communication Skills

Problem-Solving

Time Management

Bilingual (English/Spanish)

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

Job description

Organizational Summary

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

Program Summary

The Queens Supervised Release Program (QSRP) is the first program launched by the City of New York’s Supervised Release Initiative in 2009 and is the model for which the Supervised Release program has evolved citywide. CJA operates the QSRP in Queens Criminal Court seven days a week, during both the day and night court shifts. The program serves individuals of all ages who are mostly released at criminal court arraignment, charged with felonies and misdemeanors, and who present a substantial likelihood of detention and may be at risk of failing to appear in court if released on recognizance. QSRP provides pretrial supervision and voluntary services referral to a wide array of community-based organizations offering job training, employment, housing options, substance use and mental health treatment. Participants remain in the community and are monitored to ensure they attend all court appearances and avoid re-arrest.

Position Summary

The Supervising Court Representative provides frontline leadership and oversight of the Court Representative team during assigned shifts at Queens Criminal Court. This supervisory role requires an experienced professional who can ensure operational excellence during high-volume, high-stakes court proceedings while maintaining program integrity and staff effectiveness. The Supervising Court Representative serves as the primary on-site supervisor, demonstrating mastery of all Supervised Release policies and procedures, exercising critical and sound judgement in complex cases, and adapting operations in response to court volume fluctuations and staffing challenges. This position is essential to ensuring and maintaining program quality, overall efficiency, and court relationships.

Primary Responsibilities

• Manage shift operations including delegation of tasks, workload balancing, and strategic deployment of staff based on volume and available resources.
• Serve as first point of escalation for Court Representatives, addressing questions, resolving conflict and determining when issues require senior management involvement.
• Provide direct supervision and leadership to Court Representatives during assigned shifts, ensuring proficiency in all Supervised Released policies, procedures and protocols.
• Provide on-the-record responses to the court for challenging cases, high-risk participants, and situations requiring supervisory-level representation.
• Review and ensure data quality of all Court Representative work, including screening forms, emails, court documents, and database entries.
• Identify and address errors, discrepancies, and documentation gaps, notifying management of systemic issues or training needs.
• Foster teamwork and maintain staff morale during high-volume periods and when navigating shifting policies and evolving program requirements.
• Demonstrate strong leadership by modeling professional conduct, effective communication, strong delegation skills, and collaborative problem solving under pressure.
• Adapt operational processes and workflow in response to high court volume, staffing shortages and other operational challenges to maintain program effectiveness; this may include supporting the Court Representatives in daily tasks.
• Maintain strong professional relationships with court personnel including defense attorneys, prosecutors, judges, and court officers, serving as a reliable program liaison and keeping stakeholders apprised of new policies and initiatives.
• Collaborate with CJA’s case management, program analyst and other court representative teams to ensure seamless transitions and comprehensive information sharing.
• Conduct real-time performance monitoring, providing immediate coaching, feedback and support to Court Representatives to ensure quality service delivery and professional development.
• Assist in onboarding, mentoring and training Court Representatives in court procedures, CJA programs, eligibility criteria, trauma-informed practices, and effective communication with court stakeholders.
• Support management in the implementation of new policies, initiatives, and procedural changes.
• Participate in regular team meetings, supervision sessions, and professional trainings identified by management.
• Perform other related duties as assigned by the Senior Manager of Court Operations.

Qualifications

• Bachelor’s degree with relevant court or advocacy experience. Current employees with at least 3+ years of experience (preferred) as a Court Representative are encouraged to apply.
• Detail-oriented, thorough and accurate in the completion of paperwork.
• Excellent communication and interpersonal skills.
• Demonstrates excellence in time management.
• Computer literate with the ability to quickly adapt to changing technology, and able to efficiently manage Microsoft Outlook inboxes and Teams messages.
• Well versed in the use of all MS Office applications (Microsoft Word, Excel, and PowerPoint).
• Willingness to work evening and weekend hours required. The program operates 7 days per week.
• Bilingual applicants (fluency in Spanish/English) encouraged to apply.

The Ideal Candidate Will Possess

• Demonstrated leadership ability with experience supervising staff or leading teams in fast-paced, high-pressure environments.
• Comprehensive knowledge of Supervised Release policies, procedures, and eligibility criteria.
• Strong understanding of the criminal legal system, including its structures, procedures, and NYS bail reform statutes, with the ability to explain these processes to people impacted by the legal system in a clear and accessible way.
• Exceptional critical thinking and problem-solving skills, with the ability to make sound judgments in complex, ambiguous, and unprecedented situations.
• Advanced communication and interpersonal skills, including the ability to speak confidently and professionally to Court Representatives, as well as on the record in court proceedings.
• Strong time management and organizational skills with the ability to prioritize competing and shifting demands.
• Detailed-oriented, thorough and accurate in the completion of all documentation.
• Computer proficiency, especially in the use of all Microsoft Office applications (Microsoft Word, Excel, Teams, and PowerPoint).
• Bilingual applicants (fluency in Spanish/English) encouraged to apply.

Hours & Scheduling Expectations

Hours: 5 PM‑1 AM

Schedule: Sunday‑Thursday (Friday & Saturday RDO)

This is a visible role with direct client‑facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in‑person 5 days a week.

Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

Location

Queens, NY

Salary

$72,454

CJA Values

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem‑solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court‑involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice‑involved communities to execute our mission of reducing unnecessary pretrial detention.

Benefits

CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web‑based, in‑person professional development training, as well as in‑house job training and development.

Note: Only those candidates being considered will be contacted.

Equal Opportunity Employer

The New York City Criminal Justice Agency is an Equal Opportunity Employer. CJA is committed to creating and retaining a workforce of diverse talent and a culture of inclusion and belonging that honors and welcomes people with a variety of backgrounds, experiences, and perspectives. We are proud to be an equal opportunity employer with a track record of encouraging and supporting the employment of people with lived experiences in the legal system. We are dedicated to advancing our mission and work by recruiting and building multi‑disciplinary teams that reflect the racial, ethnic, culture and gender identities of the clients and communities we serve.

We encourage individuals of all backgrounds to apply. Our employment practices are equitable and fair, without consideration of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, prior arrest or conviction, employment status, parental status, veteran status, or any other protected status under applicable laws.