Supermac's Store Manager - The New Ennis Plaza

Supermacs; Ennis (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Store Manager for their new service station in Ennis. The role involves overseeing staff, ensuring customer satisfaction, and meeting operational targets. Candidates must be adaptable and demonstrate strong leadership skills in a fast-paced environment.

Qualifications

• Ability to plan and prioritize tasks effectively.
• Experience in managing recruitment and training.

Responsibilities

• Supervises staff and maintains control in difficult situations.
• Manages recruitment, training, and development of the team.
• Ensures targets regarding food and labor costs are met.

Skills

Leadership

Communication

Customer Satisfaction

Adaptability

Job description

Supermac’s Store Manager – The New Ennis Plaza

The Plaza Group, one of Ireland’s leading independent motorway and primary route services groups, is excited to announce the opening of a new Service Station at Ennis in autumn/winter 2025.

Our core brands include the iconic Supermac’s, Papa John’s Pizza, SuperSubs, Mac’s Diner Deli, and our Barista. We are committed to providing world-class food and retail services while maintaining the traditional values Supermac’s is known for.

Join our team at this new location and be part of the Plaza Group’s continued success.

Title:

Store Manager - Supermac’s/Papa John's/Supersubs

JOB PURPOSE:

The Store Manager provides overall leadership and supervision to the entire staff of the restaurant to ensure that the restaurant meets or exceeds the targets established for the store. The Store Manager directly supervises assistant managers, training coordinators, and staff at the unit level. The Store Manager conducts business daily as if acting as an individual owner of his/her particular shop. Support from the area manager is given when needed to facilitate alignment of goals with those of the overall company, however, the Store Manager largely dictates the specific shop leadership. Within that scope fall many key functions such as budgeting, staffing, training, community involvement, inventory control, labor control, etc.

THE JOB:

• Coaches, counsels, and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits.
• Responds to requests from various head office departments
• Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
• Gets involved in community-generating business and goodwill
• Investigates and responds directly to employee relations and customer complaints that have the potential for a significant impact on the business
• Ability to plan and prioritise
• Operate within the guidelines of the law
• Ability to adapt to new procedures, standards, and changes as directed by the company or legislation
• Conducts in-house appraisals in a timely fashion, leading to a personnel development plan for all employees
• Always conducts himself/herself professionally, especially when in the public eye
• Refers all media enquiries to the Area Manager/Marketing Director
• Gets to know customers' profiles and the market, and targets it effectively
• Is fully flexible regarding working hours, including weekends and nights.
• Meets set targets regarding food costs, labour costs, customer count, QSC Audit, mystery shopper, and pizza audit scores.

Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Maintains control in difficult situations. Provides clear direction and authority. Leads by example with a hands-on approach. Is assertive and communicates restaurant goals and a motivating vision. Links individual Store Management performance to achieving restaurant goals. Promotes quality food, systems, and service, and exemplifies this in actions. Dedicated to Customer Satisfaction, fostering this attitude in staff and management alike.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment. Physically demanding at times due to the business demands, quality and quantity of staff, and preparedness requirements. Certain business volumes necessitate prolonged periods without sitting down.

INTEGRITY

Communicates openly and honestly, aligning actions with words. Solicits feedback and admits mistakes, taking corrective actions. Upholds honesty and forthrightness even in difficult situations.

Only candidates living in Ireland and permitted to work here will be considered.