Superintendent- Service (Charlotte)

thyssenkrupp Elevator; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation 15 days

11 paid holidays

Job summary

TK Elevator in Charlotte, NC is seeking an experienced Superintendent- Service to oversee field service operations, support technicians, and ensure efficient, compliant maintenance of elevator systems.

You will audit on-site work, assist mechanics, review route profitability, and communicate with the service manager to improve performance. A valid driver's license and practical management experience are required.

Join a company that emphasizes training, safety, and comprehensive benefits.

Qualifications

• Bachelor's degree or two years of management experience or equivalent education/experience.
• Ability to write reports, contract proposals and business correspondence.
• Ability to present information and respond to questions from management and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.

Responsibilities

• Visit job sites and audit routes for efficiency and cost management.
• Perform NIM audits within 15 days of turnover and suggest improvements.
• Assist mechanics and provide on-the-job training.
• Review route profitability using accounting reports and provide feedback to management.
• Maintain up-to-date knowledge of elevator industry codes and standards.
• Determine materials needed and order parts for service and repairs.
• Support safety training and participate in safety programs.
• Provide input to sales on scope of work and materials for bids.

Skills

Leadership

Communication

Problem solving

Training

Education

Bachelor's degree or equivalent management experience

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Superintendent- Service in Charlotte, NC.

Responsible for assisting with service operations so that the service department functions in an efficient and cost-effective manner.

ESSENTIAL JOB FUNCTIONS

• Visits job sites and performs quality audits to ensure that route work is being completed efficiently and in a cost effective manner.
• Performs NIM job audit within 15 days of construction and modernization turnovers. Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations.
• Assists mechanics with jobs. Includes trouble shooting and providing on-the-job training.
• Uses accounting reports to review route profitability and call backs. Includes providing feedback, data and reports to management.
• Takes part and assists with safety training.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Provides feedback to service manager prior to field evaluations and performance ratings.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Determines what materials need to be ordered for service, repairs, and orders parts.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE

• Thorough knowledge of the construction industry and general management skills; or general business knowledge normally acquired though a Bachelor’s degree; or two year’s experience managing on a branch departmental level; or equivalent combination of education and experience
• Ability to write reports, contract proposals and business correspondence
• Ability to effectively present information and respond to questions from management andc customers
• Ability to define problems collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier‑free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond