Superintendent- Safety, Technical & Operating Procedures

Metropolitan Transportation Authority; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Metropolitan Transportation Authority in New York seeks a Superintendent of Safety, Technical Operating Policy & Procedures to manage the development and evaluation of Service Delivery operating rules and procedures, enhancing safety and reliability of the rapid transit system.

The role requires seven years of related experience with supervisory duties, strong communication, and familiarity with NYCT policies and CBTC-related processes.

Qualifications

• Bachelor's degree required with seven+ years related experience; four years in a managerial/supervisory role.
• Extensive NYCT operating environment knowledge and policy familiarity desired.
• Strong written and verbal communication skills essential.

Responsibilities

• Develop, maintain, and evaluate Service Delivery operating rules, procedures, and policies.
• Analyze operational data and trends to identify inefficiencies and implement improvements.
• Liaise with internal divisions on service performance and safety.
• Respond 24/7 to emergencies including collisions and derailments.
• Conduct investigations, audits, and inspections; determine factors and policy compliance.
• Issue Service Delivery Bulletins, Notices, and manage SD website and HEEP program.
• Participate in design/development of new subway car procurements.
• Oversee probationary employee infractions and recommend corrective actions.
• Support mobile devices deployment (iPads, smartphones) for SD managers.
• Assist procurement, testing and implementation of radios; develop SD comms protocols.
• Perform field surveys for major DOS initiatives and ADA/platform projects.
• Represent Service Delivery in court and as SME for labor relations.

Skills

Emergency response

Safety protocols

Project management

Communication skills

Education

Bachelor's degree in public administration

Transportation management

Tools

CBTC knowledge

Job description

Superintendent- Safety, Technical & Operating Procedures

Superintendent, Safety, Technical & Operating Procedures

Authority:

TA

Department:

Subways

Division/Unit:

Service Delivery

Location:

130 Livingston

Hours:

7:00AM/8:00AM- 3:00PM/4:00PM

General Superintendent, Rail Operations Support & Development

Deadline (if Applicable)

8/28/26

Compensation:

POSITON SUMMARY:

The Superintendent of Safety, Technical Operating Policy & Procedures, is accountable for managing the development, implementation and evaluation of Service Delivery (SD) operating rules and procedures to enhance the safety, efficiency, and dependability of the rapid transit system. Responsibilities include identifying and reviewing operations issues impacting service delivery, acting as a liaison with interdepartmental divisions on issues relating to service, planning/enhancement, delay recovery, and system safety matters. The incumbent will be on call 24ll to respond to emergency situations and be responsible for conducting special investigations for operational incidents, and for performing field audits and inspections. Responsibilities also include writing and distributing Service Delivery Bulletins and Notices, as well as managing the HEEP Program and Service Delivery website. The incumbent participates in the design and development of new car procurements and ensures that Service Delivery's requirements and needs are addressed and included in the car specifications. This position is responsible for Service Delivery's probationary employees' operational infractions and recommends remedial action, having authority over a peak annual average of 893 probationary train-crew employees. This role also acts as a subject matter expert for court cases, exam preparation, and labor relation issues. The Director, Operating Policy & Procedures, also contributes to Computer Based Train Control (CBTC) related operational procedures and processes.

RESPONSIBILITIES:

• Develop, maintain, and evaluate Service Delivery operating rules, procedures, and policies.
• Analyze operational data and trends to identify inefficiencies and implement process improvements.
• Act as a liaison with internal divisions on service performance, delay recovery, planning, and system safety.
• Respond 24/7 to emergency situations including collisions, derailments, fatalities, and other incidents.
• Conduct special investigations, field audits, and inspections; determine causal factors and policy compliance.
• Issue and distribute Service Delivery Bulletins, Notices, and manage the HEEP Program and SD website.
• Participate in the design and development of new subway car procurements to ensure Service Delivery needs are included.
• Oversee operational infractions involving probationary employees and recommend corrective action.
• Support mobile device deployment and management (iPads, smart phones) for SD managers and supervisors.
• Support procurement, testing, and implementation of new radios; develop SD communications protocols.
• Perform field surveys for major DOS initiatives such as platform barrier installations, ADA platforms, capital projects, FDNY tunnel inspections, OPTO drills, and other stakeholder requests.
• Represent Service Delivery as a subject matter expert for the Law Department during court appearances and operational reenactments.
• Contribute to Communications Based Train Control (CBTC) operating procedures and processes.

EDUCATION AND EXPERIENCE:

• A bachelor's degree in public administration, transportation management or a related field of study, and seven (7) years of full-time related experience of which four (4) years must have been in a managerial/supervisory capacity.
• A satisfactory equivalent of education and experience.

DESIRED SKILLS:

• Extensive experience in NYCT operating environments and comprehensive knowledge of the subway system.
• Knowledge of NYCT/Subways/Service Delivery policies, procedures, rules, regulations, rolling stock, new technology cars, work equipment, signal systems, and car maintenance requirements.
• Strong understanding of emergency response, safety protocols, and operational incident procedures.
• Track Safety and Track Flagging certifications.
• Excellent project management, problem solving, and conflict resolution skills.
• Strong oral and written communication abilities.
• Ability to evaluate technical operations across multiple Service Delivery titles including Conductor, Tower Operator, Train Operator, Assistant Train Dispatcher, Train Dispatcher, and Train Service Supervisor.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.