Clinical Supervisor - Surgery

Phoenix Children's; Phoenix (AZ); On-site; USD 95,000 - 120,000; Full time

Job summary

Phoenix Children's is seeking a Clinical Supervisor to coordinate shift operations and provide clinical leadership for nursing and support staff, ensuring developmentally appropriate, high-quality patient care in alignment with regulatory standards.

You will oversee staffing, throughput, documentation, and collaboration with leadership to promote staff engagement, safety, and performance improvement on the unit.

Qualifications

• Bachelor’s degree in Nursing from an accredited college or university.
• Three years nursing experience.
• One year supervisory or lead experience.
• Experience with pediatric patient populations.
• Current Arizona RN license or RN Compact license.
• Current BLS certification.
• Current PALS or NRP certification.
• Current nursing certification in clinical nursing expertise or ability to obtain within one year.

Responsibilities

• Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family centered care is delivered in an efficient work environment.
• Manages patient throughput – balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families.
• Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs.
• Documentation – updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift.
• Collaborates with manager to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership.

Skills

Pediatric nursing

Clinical leadership

Staff supervision

Quality patient care

Education

Bachelor's degree in Nursing

Job description

Position Summary

The Clinical Supervisor coordinates shift operational flow in conjunction with organizational and departmental strategic goals, objectives, and standards and is the hospital’s clinical representative/resource for patients, families, and the healthcare team, at both the unit and organization levels. This position provides clinical leadership of patient care services and directs supervision of nursing and support staff to ensure consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory, professional standards and requirements. Provides clinical leadership with accountability in promoting quality patient care and an engaging work environment, during assigned shift.

Position Duties

• Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family centered care is delivered in an efficient work environment.
• Manages patient throughput – balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families.
• Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs.
• Monitors unit environment – ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
• Staffs, schedules, and appropriately uses nursing and support staff.
• Documentation – updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift.
• Provides a report to the oncoming Clinical Supervisor or designee including the status of patient throughput, staffing processes, unit environment, schedules, occurrence reports, patient/family concerns, and quality indicators.
• Collaborates with manager to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership.
• Demonstrates and promotes clinical leadership – serves as a clinical and systems expert with nursing and interdisciplinary team members in the assessment, development, implementation, and evaluation of the age‑specific individualized patient/family‑centered plan of care and documented actions.
• Accountable for promoting a culture of learning resulting in staff/team development and retention.
• Achieves department/organization outcomes – aligns and manages to organization metrics.
• Identifies, facilitates, and leads department and organization performance improvement projects that enhance patient care delivery systems as well as staff, patient, family, and customer satisfaction.
• Ensures timely completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies.
• Takes active interest and accountability for key operational functions, including but not limited to patient safety issues, timely resolution of complaints, quality improvement initiatives, survey preparation, and patient/family satisfaction follow‑up.
• Makes decisions that demonstrate sound stewardship of financial resources – collaborates with the team to meet department/organization financial goals.
• Serves as daily operational resource to staff and in the management of supplies and equipment.
• Takes personal responsibility to adhere to department/organization policies and procedures, compliance and regulatory agency requirements.
• Collaborates with the leadership team to develop, review, revise and implement evidence based policies and procedures on an ongoing basis, to assure department consistency and compliance with hospital standards/safety and accrediting bodies including Joint Commission, OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals.
• Mentors staff to ensure the fundamental values of the American Nurses Association Code of Ethics in nursing are operationalized into daily clinical practice/teaching activities and work environment.
• Supports a work environment that focuses on staff, customer, and patient/family through safe and effective communication.
• Develops leadership skills among staff including critical thinking, problem solving, engagement, and career advancement.
• May participate in the hiring process – interview and unit/organization integration.
• Monitors staff performance and provides direction, coaching, recognition, counseling, and disciplinary action as appropriate utilizing just culture concepts/processes.
• Collaborates with other departments healthcare professional team members to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.
• Demonstrates the ability to lead decisions that reflect organizational standards and values – utilizes the Shared Governance process.
• Utilizes the chain of command to communicate in real time patient care, staff, family, and visitor concerns and outcomes.
• Performs miscellaneous job related duties as requested.

Position Qualifications

Education

• Bachelor’s degree in Nursing from an accredited college or university required; employees in the Clinical Supervisor role prior to 6/1/2012 must be currently enrolled and progressing toward a Bachelor’s degree in Nursing from an accredited college or university.

Experience

• Three years nursing experience.
• One year supervisory or lead experience.
• Experience with pediatric patient populations.

Additional Requirements

• Current and valid Arizona RN license/RN Compact license required.
• Current BLS certification from the American Heart Association.
• Current PALS or NRP certification from the American Heart Association.
• Current and valid nursing certification in clinical nursing expertise required or must be able to obtain within one year of eligibility.

Certification / License / Registry Requirements for the Position

• AZ RN License OR Compact State – Required
• Basic Life Support – Required
• Ped Advanced Life Support OR Neonatal Resuscitation – Preferred
• Nursing Specialty OR RN Board Certified (ANCC) OR Cert NICU RN (NCC) OR Trauma Certified RN (BCEN) OR Critical Care RN (AACN) OR Cert Nurse Mgr & Ldr (AONE) OR Certified Nurse OR (CCI) OR Cert Peds ER Nrs (BCEN) OR Cert Ped Nurse (PNCB) OR Cert Ped Onc Nrs (ONCC) OR Cert Rehab Nrs (ARN) OR Nurse Executive (ANCC) OR Nurse Exec Advanced (ANCC) – Required

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement – Climbing – Occasionally
• Physical Requirement – Feeling (sensing textures and temperatures) – Constantly
• Physical Requirement – Fine Motor Skills (pinching, gripping, etc) – Constantly
• Physical Requirement – Hearing – Constantly
• Physical Requirement – Pushing/pulling – Constantly
• Physical Requirement – Reaching – Occasionally
• Physical Requirement – Sitting – Occasionally
• Physical Requirement – Standing – Frequently
• Physical Requirement – Stooping/crouching/kneeling/crawling – Frequently
• Physical Requirement – Talking – Constantly
• Physical Requirement – Tasting/smelling – Constantly
• Physical Requirement – Walking – Constantly
• Physical Requirement – Near Vision – Constantly
• Physical Requirement – Far Vision – Constantly
• Physical Requirement – Color Discrimination – Frequently
• Physical Requirement – Use of keyboard, mouse and/or computer equipment – Constantly
• Physical Requirement – Lift up to 35 pounds without assistance – Frequently
• Physical Requirement – Lift more than 35 pounds without assistance – Frequently
• Occupational Exposure/Risk Potential – Inside office environment – Applicable
• Occupational Exposure/Risk Potential – Confined areas – Applicable
• Occupational Exposure/Risk Potential – Airborne communicable diseases – Applicable
• Occupational Exposure/Risk Potential – Bloodborne pathogens or bodily fluid – Applicable
• Occupational Exposure/Risk Potential – Fumes or airborne particles – Applicable
• Occupational Exposure/Risk Potential – Hazardous materials exposure – Applicable
• Occupational Exposure/Risk Potential – Radiation exposure – Applicable
• Occupational Exposure/Risk Potential – Toxic or caustic chemicals – Applicable