Super 8 Front Desk Staff

Cedar Corner; Sandusky (OH); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic front desk representatives to join their team. This role is essential in creating a welcoming atmosphere for guests, managing reservations, and ensuring a smooth check-in experience. Ideal candidates will possess excellent customer service skills and a friendly demeanor. The company offers flexible schedules, competitive wages, and a fun work environment, making it a great opportunity for those looking to grow in the hospitality industry. If you have a passion for helping others and enjoy working in a dynamic setting, this position is perfect for you.

Benefits

Flexible schedules

Competitive wages

Fun work environment

Qualifications

• High school diploma or GED required; prior industry experience preferred.
• Familiarity with office and point-of-sale software is a plus.

Responsibilities

• Welcome guests warmly and assist with their reservation needs.
• Manage payments and ensure a smooth check-in process.
• Collaborate with staff to enhance guest experiences.

Skills

Verbal Communication

Customer Service

Resolving Conflict

Teamwork

Energy Level

Thoroughness

Professionalism

Education

High school diploma, GED, or equivalent

Tools

Point-of-sale software

Office software

Telephone systems

Job description

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Super 8 of Sandusky is looking for full-time and part-time front desk representatives with a friendly, approachable demeanor and a willingness to listen to and assist guests. Training provided.
Front desk staff serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

• Welcome customers and guests in a warm and friendly manner.
• Ascertain their reservation needs.
• Assist customers and guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Know all essential aspects of our business operations.
• Collect payments by accepting cash, check, or charge payments; and make change for cash.
• Verify credit acceptance by reviewing and recording information and operating credit card authorization systems.
• Balance cash drawer by counting cash at beginning and end of work shift.
• Monitor lobby and work area to determine customer flow.
• Respond to inquiries and requests in a timely, friendly, and efficient manner.
• Facilitate correspondence.
• Act as the site liaison for the services and sales center.
• Work collaboratively with other staff, managers, and resources.

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Qualifications/Skills:

• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Experience:

• High school diploma, GED, or equivalent
• Prior industry experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus

Equal Opportunity Employer:

We are an equal opportunity employer and believe in hiring a diverse workforce. We offer very competitive wages and a fun work environment with flexible schedules.

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