Sunshine-Driven Customer Experience Specialist

Remote Jobs; King of Prussia (PA); Presencial; USD 21.000 - 29.000; Jornada completa

Descripción de la vacante

Lilly Pulitzer seeks a dedicated Customer Service Representative to enhance the experience of customers across Ecommerce, Retail, Wholesale and internal channels. The role involves handling inquiries via phone, email, live chat, and social channels, delivering Sunshine Service guidelines and resolving issues to boost retention and spend.

You'll join the Direct-to-Consumer team, work Monday to Friday 9AM–5:30PM in the King of Prussia home office, with occasional Saturday coverage during peak

Formación

• 2 or 4-year degree in communications, retail merchandising, general studies, or related field.
• 1-3 years in customer service/call center environment.
• 1-3 years sales or retail experience.

Responsabilidades

• Handle customer inquiries via phone, email, and live chat promptly and accurately.
• Document and update consumer records; maintain brand knowledge base.
• Process returns/exchanges; assist with online orders; liaise with retail stores.

Conocimientos

Interpersonal skills

Motivational skills

Microsoft Office (Windows, Word, Excel

Educación

2- or 4-year degree in communications/retail merchandising/general studies

Bachelor’s degree preferred

Herramientas

EREG POS system

Descripción del empleo

Lilly Pulitzer seeks a dedicated Customer Service Representative to enhance the experience of customers across Ecommerce, Retail, Wholesale and internal channels. The role involves handling inquiries via phone, email, live chat, and social channels, delivering Sunshine Service guidelines and resolving issues to boost retention and spend.

You'll join the Direct-to-Consumer team, work Monday to Friday 9AM–5:30PM in the King of Prussia home office, with occasional Saturday coverage during peak