Sunshine-Driven CSR: E‑Commerce & Retail Advocate

Oxford Industries; King of Prussia (PA); On-site; USD 23,000 - 30,000; Full time

Job summary

Lilly Pulitzer seeks a Customer Service Representative in King of Prussia, PA to enhance the experience across Ecommerce, Retail, and Wholesale channels. You will handle inquiries by phone, email, and live chat, document records, and maintain brand knowledge—driving satisfaction and retention.

Responsibilities include processing orders and exchanges, supporting peak seasons, and collaborating with store owners to ensure policy alignment.

Qualifications

• 2- or 4-year degree in communications, retail merchandising, general studies, or related field.
• 1-3 years’ customer service / call center experience.
• 1-3 years’ sales or retail experience.
• Excellent interpersonal and motivational skills, proactive.
• Ability to handle high volume transactions with minimal supervision.

Responsibilities

• Handle customer inquiries via phone, email, and live chat promptly and accurately.
• Document and update consumer records based on interactions.
• Maintain a knowledge base of the Lilly Pulitzer brand.
• Process orders, exchanges, returns, and locate items to complete sales.
• Collaborate with retail stores and store owners to align policies.
• Support the team during peak seasons and online sales events.

Skills

Customer service

Phone support

Multitasking

MS Windows / Office

Education

Bachelor’s degree preferred

2- or 4-year degree in related field

Tools

EREG POS system

MS Office Suite

Job description

Lilly Pulitzer seeks a Customer Service Representative in King of Prussia, PA to enhance the experience across Ecommerce, Retail, and Wholesale channels. You will handle inquiries by phone, email, and live chat, document records, and maintain brand knowledge—driving satisfaction and retention.

Responsibilities include processing orders and exchanges, supporting peak seasons, and collaborating with store owners to ensure policy alignment.