Sunrise Breakfast Lead — Guest Service & Breakfast Prep

Hampton Inn & Suites Fort Wayne, IN; Fort Wayne (IN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

DailyPay

Referral bonus

Job summary

Hampton Inn & Suites Fort Wayne, IN is seeking a friendly breakfast associate to support early-morning operations. You will prep, clean, restock, and greet guests during your shift, with shifts starting around 5 am.

You’ll work as part of a welcoming hotel team to ensure a smooth start to every guest’s day. You will maintain a tidy breakfast area, communicate guest needs, promote breakfast options per brand standards, and contribute to high guest satisfaction scores through courteous, efficient

Qualifications

• Must be highly organized and capable of prioritizing tasks.
• Strong knowledge of guest service and satisfaction.
• Good verbal and written communication required.
• Experience leading a team or coordinating staff.
• Basic computation abilities.
• Proficient with basic computer systems.

Responsibilities

• Maintain knowledge of daily house count and in-house groups.
• Monitor guest satisfaction and strive to improve scores.
• Greet and acknowledge arriving guests.
• Identify guests' needs and ensure a pleasant experience.
• Promote and educate guests on breakfast options per brand standards.

Skills

Guest service

Communication skills

Team leadership

Organized

Basic math

Basic computer skills

Job description

Hampton Inn & Suites Fort Wayne, IN is seeking a friendly breakfast associate to support early-morning operations. You will prep, clean, restock, and greet guests during your shift, with shifts starting around 5 am.

You’ll work as part of a welcoming hotel team to ensure a smooth start to every guest’s day. You will maintain a tidy breakfast area, communicate guest needs, promote breakfast options per brand standards, and contribute to high guest satisfaction scores through courteous, efficient