SUNOFO Housing Navigator - Westside

The People Concern; Santa Monica, Northern (CA, KY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

etc.

Job summary

The People Concern in Santa Monica is seeking a SUNOFO Housing Navigator to support housing-focused services for people experiencing homelessness. The role operates both in the field and at Interim Housing sites, coordinating housing applications, transporting clients, and connecting them with permanent housing resources.

You will manage 20-25 client cases, collaborate with City partners and housing providers, document progress in HMIS, and ensure leases, eligibility, and move-in tasks are

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s degree in Social Work, Community Organizing, or related field preferred.
• Knowledge of homeless service providers and Coordinated Entry System.
• Able to communicate with partners in a culturally competent manner.
• Detail oriented with good time management, written and verbal skills.
• Self-starter who thrives in a fast-paced environment.
• Ability to collaborate with a wide range of stakeholders.

Responsibilities

• Carry a caseload of 20-25 clients to support successful housing interventions.
• Develop housing plans in collaboration with clients.
• Complete HMIS documentation within required timelines.
• Assist with identification, verification, and housing application processing.
• Serve as point of contact for permanent housing resource matching.
• Coordinate client transportation to view and apply for housing.
• Review leases and help clients understand tenancy requirements.

Skills

Attention to detail

Time management

Communication skills

Computer skills

HMIS knowledge

Education

High School Diploma

Bachelor’s degree in related field

Job description

Role: SUNOFO Housing Navigator

Reports to: Program Manager, SUNOFO Housing Navigation

Program: 1705-Navigation

Department: Coordinated Entry

Location: Westside Administration Office - 1453 16th Street, 2nd Floor, Santa Monica, CA 90404

Setting: Hybrid

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full Time/ Non- Exempt (hourly)/ Non-Management

Benefits

• Medical
• Vision
• Dental
• Life Insurance
• 403(b) Retirement plan
• Employee Assistance Program (EAP)
• etc.

Openings: 1

Summary

In collaboration with the City of Los Angeles, the Housing Navigation Program is responsible for providing housing-focused supportive services for people experiencing homelessness with the goal of helping them identify, apply for, secure, and move into permanent housing. As a vital member of a multi-person Housing Navigation team, housed within the Housing department, this role bridges a critical gap in services in the Los Angeles Continuum of Care (LA CoC). This is a fast-paced role that operates 'in the field' with clients and is also required to partner with staff and clients at Interim Housing sites within the City of Los Angeles. The role is responsible for preparing housing applications, transporting clients and linking clients to needed resources. Housing Navigator must have a strong focus on attention to detail, and will report to the Program Manager for the timely processing of any documentation submitted to the Housing Authority, Permanent Supportive Housing providers, or private landlords on behalf of program-enrolled clients.

Essential Duties and Responsibilities

• Carry a case load of 20-25 clients to prepare and ensure that their housing interventions are successful, as signified by the signing of a lease.
• Developing a housing plan in collaboration with the client detailing clients’ needs for housing.
• Completing the County approved Coordinated Entry System Los Angeles Homeless Assessment Tool in HMIS within one month in partnership with IHP staff.
• Ensure that all required documents are uploaded into HMIS within one months of client entering program. Assist clients with obtaining identification and Social Security card, verification of disability, verification of homelessness, and other documents needed for permanent housing as needed.
• Serving as the client’s Point of Contact for permanent housing resource matching.
• Notifying the client’s additional treatment providers when a client is matched to a permanent housing resource.
• Completing housing applications, including the Universal Housing Application within seven days of invitation.
• Working with the clients to locate available permanent housing units, transporting and accompanying the client to view available units, and completing a rental application prior to the voucher’s expiration date
• Identifying housing resources and developing relationships with property owners, property management companies, and landlords to increase the permanent housing opportunities for clients.
• Transporting clients to property management/housing authority offices to complete applications and execute leases.
• Assisting clients in understanding the requirements of the lease, the lease up process, and expectations for tenancy.
• Assisting clients with obtaining security deposit, furniture and other household goods.
• Assisting in arranging for and supporting the details of the move to permanent housing and providing transportation.
• Reviewing and negotiating leases with landlords/property managers, conducting unit site visits and providing support to the participant regarding budgeting for housing expenses.
• Ensure warm handoff to permanent housing case managers as appropriate.
• Within the oversight of Program Manager and supervisory team, collaborate with assigned DMH IHP site staff to effectively communicate, problem solve, and provide services to clients identified for Housing Navigation.
• Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with outside partners and as required by the project and its funding sources
• Maintain a current, thorough knowledge of Housing Resources and various subsidy types inclusive of Permanent Supportive Housing providers in our community
• Establish and maintain effective working relationships with HACLA, HACOLA, DHS, DMH, and other community housing resource providers
• Attend and participate in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development

Qualifications

• High School Diploma, GED or Equivalent
• Bachelor’s degree in related field (Social Work, Community Organizing, or other Human Services) and one (1) years’ full-time experience working with people experiencing homelessness, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience
• Knowledge of homeless social service providers and Coordinated Entry System
• Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
• Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
• Able to work effectively with a wide range of constituencies

Preferred Qualifications

• Bachelor’s degree in related field (Social Work, Community Organizing, or other Human Services)

Work Environment

1. Both office and field based environment working with high psychiatric acuity street based individuals.
2. Office environment with occasional field activities with Wellness participants and staff
3. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
4. May be exposed to elements like cold, heat, dust, noise and odor
5. May need to bend, stoop, twist, and sit throughout the day