Summer Operations Analytics Intern

studentmedicover; Burlingame (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

studentmedicover is seeking an Operations Analyst Summer Intern to enhance workplace efficiency and optimize day-to-day operations. The position requires analytical support and customer service management to drive satisfaction and quality of services.

The ideal candidate should possess excellent interpersonal skills, attention to detail, and the ability to solve problems independently. Responsibilities include managing customer interactions, CRM operations, and market research.

Qualifications

• Strong analytical skills with the ability to collect, organize, analyze and report on significant amounts of information.
• Attention to detail and numerical accuracy is a must for this role.
• Ability to learn and apply new skills in a fast-paced environment.

Responsibilities

• Providing accurate, valid and complete information to customers through a multi-channel service platform.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Operating and managing CRM system to provide specialized solutions for customer cases.
• Conducting market research and work on account database development and update.
• Providing analytical support for management and other internal departments as needed.

Skills

Interpersonal skills

Time management

Analytical skills

Attention to detail

Excel proficiency

Bilingual (English and Mandarin)

Job description

studentmedicover is seeking an Operations Analyst Summer Intern to enhance workplace efficiency and optimize day-to-day operations. The position requires analytical support and customer service management to drive satisfaction and quality of services.

The ideal candidate should possess excellent interpersonal skills, attention to detail, and the ability to solve problems independently. Responsibilities include managing customer interactions, CRM operations, and market research.