Operations Analytics Intern: Optimize Ops & Customer Experience

Student Medicover; Burlingame (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

A healthcare organization is seeking an Operations Analyst Summer Intern in Burlingame, California. This role involves optimizing workplace operations and enhancing customer satisfaction through data analysis and management of the CRM system. Ideal candidates must be detail-oriented, have strong analytical skills, and be able to work independently. Bilingual in English and Mandarin is preferred. This position offers an opportunity to gain valuable insights into operational workflows in a dynamic environment.

Qualifications

• Excellent interpersonal skills and time management.
• Skilled in organizing and managing large amounts of information.
• Strong analytical skills for data collection and reporting.

Responsibilities

• Provide accurate information to customers through a multi-channel service platform.
• Keep records of customer interactions, transactions, comments, and complaints.
• Manage CRM system for specialized customer solutions.
• Conduct market research and update account database.
• Provide analytical support as needed.

Skills

Interpersonal skills

Time management

Analytical skills

Attention to detail

Bilingual (English and Mandarin)

Tools

Excel

Job description

A healthcare organization is seeking an Operations Analyst Summer Intern in Burlingame, California. This role involves optimizing workplace operations and enhancing customer satisfaction through data analysis and management of the CRM system. Ideal candidates must be detail-oriented, have strong analytical skills, and be able to work independently. Bilingual in English and Mandarin is preferred. This position offers an opportunity to gain valuable insights into operational workflows in a dynamic environment.