Summer Internship Program 2027 - Release Engineering Intern

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Intercontinental Exchange, Inc. is offering an ICE Internship Program in Jacksonville for students pursuing CS/SE. The Release Engineering Intern will help automate ticket handling, reduce manual steps, and contribute to the build and release workflow.

You’ll attend weekly sessions with industry leaders and collaborate with engineering, QA, and support teams to refine tools. The program runs with two summer schedules; interns work full-time on-site and gain hands-on experience in financial

Qualifications

• Must be enrolled in a degree program and advancing toward junior year in CS/SE or related field.
• Basic understanding of Git and scripting in Python or Bash.
• Strong written and oral communication skills; curious about process inefficiencies.

Responsibilities

• Analyze ServiceNow and Jira ticket history to identify recurring, manual-effort issues for automation.
• Build a working automation, script, or self-service tool for at least one high-volume ticket type.
• Help build and maintain software build and release process with a focus on self-service.
• Support release tracking and day-to-day ticket triage, and document runbooks.
• Sit in on standups, planning, and retrospectives and collaborate with engineering, QA, and support teams.
• Perform additional duties and contribute to projects as assigned.

Skills

Git

Python

Bash

Communication skills

Education

Pursuing a degree in Computer Science or Software Engineering

Tools

ServiceNow

Jira

Git

Job description

Job Description

The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.

Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.

The Release Engineering Intern will build a working automation tool to reduce manual effort for software build and/or release, delivering something functional by the end of summer.

Responsibilities

• Analyze ServiceNow and Jira ticket history to identify recurring, manual-effort issues that are good candidates for automation
• Build a working automation, script, or self-service tool for at least one high-volume ticket type
• Help build and maintain software build and release process with a focus on self-service and developer enablement
• Support release tracking and day-to-day ticket triage, and document runbooks and known issues
• Sit in on standups, planning, and retrospectives, and work with engineering, QA, and support teams to refine tools based on real feedback
• Perform additional duties and contribute to projects as assigned

Knowledge and Experience

• Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study, pursuing a degree in Computer Science, Software Engineering, Information Systems, or a related field
• Basic understanding of Git and scripting in Python or Bash
• Some exposure to CI/CD, ticketing systems (Jira, ServiceNow), or Windows/Unix platforms is a plus, but not required
• Strong written and oral communication skills, with a curiosity about why processes are inefficient

Internship Program Schedule

To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:

• Option 1: May 24, 2027 - August 6, 2027
• Option 2: June 7, 2027 - August 20, 2027

Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.