Summer Intern: Client Setup Analyst

Independence Blue Cross, LLC; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Part time

Job summary

Independence Blue Cross is seeking a Client Setup Quality & Configuration Summer Intern to assist with benefit configuration accuracy, QA, and process improvement. You will gain hands-on experience analyzing benefit data, supporting configuration testing, and identifying workflow efficiencies in a healthcare operations environment.

The internship focuses on data-driven decision making, project-based tasks, and cross-functional collaboration to enhance operational effectiveness.

Qualifications

• Strong analytical, organizational, and communication skills.
• Detail oriented with ability to manage multiple assignments.
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Familiarity with data analysis concepts and AI tools is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Support quality assurance and benefit configuration activities.
• Assist with data analysis and reporting to identify trends and process improvement opportunities.
• Participate in testing and validation efforts related to benefit configuration changes.
• Create and maintain presentations, reports, and documentation.
• Collaborate with team members on operational and strategic initiatives.
• Utilize data‑driven insights to support workflow optimization and improved business outcomes.

Skills

Analytical skills

Organizational skills

Communication skills

Excel

PowerPoint

Team collaboration

Independent work

AI tools familiarity

Education

Health Policy

Business Administration

Healthcare Administration

Pursuing a degree in Healthcare Administration/Health Policy/Business Administration

Junior/Senior or Recent graduate (within one year)

Tools

Microsoft Excel

PowerPoint

Microsoft Office

AI tools

Job description

The Client Setup department is responsible for implementing and configuring client benefits that directly impact claims processing for our members. The team supports a variety of functions, including Quality Assurance, Medical Policy implementation, auditing, and benefit configuration to ensure accuracy and operational excellence.

Position Summary

The Client Setup Quality & Configuration Summer Intern will support initiatives focused on benefit configuration accuracy, quality assurance, and continuous process improvement. This role provides hands‑on experience in analyzing benefit data, assisting with configuration testing, and identifying opportunities to improve workflows and operational effectiveness.

The intern will participate in project‑based and analytical assignments that support business objectives, enhance efficiency, and contribute to data‑driven decision‑making. This is an excellent opportunity for students interested in healthcare operations, business processes, and quality management.

Responsibilities

• Support quality assurance and benefit configuration activities.
• Assist with data analysis and reporting to identify trends and process improvement opportunities.
• Participate in testing and validation efforts related to benefit configuration changes.
• Create and maintain presentations, reports, and documentation.
• Collaborate with team members on operational and strategic initiatives.
• Utilize data‑driven insights to support workflow optimization and improved business outcomes.

Qualifications

• Strong analytical, organizational, and communication skills.
• Detail‑oriented with the ability to manage multiple assignments.
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Familiarity with data analysis concepts and AI tools is a plus.
• Ability to work independently and as part of a team.

Accepted Majors

• Health Policy
• Business Administration
• Pursuing a degree in Healthcare Administration, Health Policy, Business Administration, or a related field
• Junior, Senior, or Recent graduates (must be within one year of the program start date)

3.4 or higher

Program Dates

• Program End Date: August 6, 2027

Location

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.