Summer Hospitality Internship Program

Great Wolf Lodge; Mason (OH); On-site; USD 15,000 - 25,000; Full time

Job summary

The Summer Hospitality Internship at Great Wolf Lodge in Mason, OH offers a 10-week, on-site program across Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. Interns will gain hands-on experience, mentorship, and a potential pathway to full-time opportunities within a leading hospitality and entertainment brand.

Interns must be enrolled in an associate or bachelor’s program, complete a 10-week schedule including evenings/weekends/holidays, and pass a

Qualifications

• ,Must have a High School diploma or equivalent.
• -Must be currently enrolled in an associate or bachelor’s degree program during internship.
• -Available to complete at least a 10-week program (End of May to Early August).
• -Experience with basic math; able to add, subtract, multiply and divide.
• -Excellent written and verbal communication skills.
• -Able to read, write, and interpret instructional documents.
• -Scheduling flexibility including evenings, weekends and holidays.
• -Must have unrestricted US work authorization.
• -No housing or relocation provided.
• -Successful completion of a criminal background check and drug screen.

Responsibilities

• Enhance guest experience by greeting and engaging guests with professional presentation.
• Respond promptly to guest inquiries and escalate issues to leadership.
• Provide exceptional customer service to improve the guest experience.
• Follow safety guidelines and participate in required training.
• Perform duties as outlined for assigned department (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage).
• Maintain dependable attendance and punctuality.
• Engage in cross-departmental shadowing and collaborate on a group project by program end.
• Complete on-the-job, self-paced, and classroom learning during the program.

Skills

Excellent written and verbal comms

Customer service

Teamwork

Multitasking / prioritization

Flexibility in scheduling

Basic math skills

Reading / writing reports

Professional demeanor

Education

High School diploma or equivalent

Enrollment in associate or bachelor degree program

Pursuing a bachelor’s in hospitality or related field

Tools

Point of Sale (POS) systems

Job description

2501 Great Wolf Dr, Mason OH 45040, United States

Job Title: Summer Hospitality Internship

Employment Type: Full-Time

Compensation: $18

Location: Mason

Interns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview process and are expected to perform the full responsibilities of that role as outlined in the department's job description.

Work Environment

This hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactions

Schedule

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You'll Make:

As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom.

You will deliver exceptional service to families by bringing our values to life:

• We Are One Pack - Support your team and create a welcoming environment
• We Improve Everyday - Stay curious and look for ways to make each shift better
• We Get It Done with Care - Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience

• Greet and engage guests while maintaining professional presentation
• Respond promptly to guest inquiries and elevate issues to leadership
• Enhances the guest experience through providing exceptional customer service

Safety

• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards

Operations

• Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage)
• Regular, dependable attendance and punctuality

Program Responsibilities

• Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area
• Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end
• Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program
• Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company
• Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work

Required Qualifications & Skills:

• Must have a High School diploma or equivalent
• Must be currently enrollment in an associate degree or bachelor's degree program during internship program
• Available to complete at minimum a 10-week program (End of May to Early August)
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
• Must have unrestricted work authorization in the US
• No housing or relocation will be provided
• Successful completion of a criminal background check and drug screen

Preferred Qualifications:

• Pursuing a bachelor's degree in hospitality, business or a related field
• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic

Physical Requirements:

• This position involves regular walking, standing, hearing, and talking.
• May involve stooping, kneeling, or crouching.
• May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.
• Ability to lift up to 30 pounds.

Kickstart Your Career

Whether this is your first job or your next step, you'll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack.

Total Rewards & Benefits

Estimated Salary: $18

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. This position is not benefit eligible.

EEO

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.