Summer Card Services Intern: Learn, Support & Impact

Gulf Coast Bank and Trust Company; Metairie (LA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Gulf Coast Bank and Trust Company invites applicants to join its Summer Internship Program in Card Services. The internship runs May 17 through July 23, with a possible extension to mid-August at the hiring manager’s discretion.

Interns must participate in a Final Internship Presentation in New Orleans on July 22 and commit to the full duration for a meaningful learning experience. Primary duties include handling ATM/Debit and Credit Card support, processing fraud cases, and performing related

Qualifications

• Minimum preferred cumulative GPA of 3.0.
• Currently pursuing a Bachelor’s degree or Master’s degree.
• Business Majors preferred.
• Be a highly motivated self-starter who takes initiative.
• Demonstrates strong analytical and problem-solving skills.
• Possesses critical thinking, communication, and teamwork skills.
• Essential Mental & Physical Requirements
• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions.

Responsibilities

• Answer telephone calls received from internal and external bank clients, troubleshoot, and resolve issues related to Card Services products such as ATM/Debit Cards and Credit Cards.
• Reply to or redirect customer e-mails.
• Perform all functions relating to ATM and Debit cards, including ordering, maintenance to limits, and transaction research.
• Submit fraud related Debit Card dispute cases into the fraud system.
• Perform file and report reviews related to the Card Services products.
• Process return-mail of ATM/Debit Cards that are received by the department.
• Review and work various Debit Card reports, Closed Account report, Non-post Debit Card transactions and Debit Card maintenance reports.
• Special Projects as assigned.

Skills

Self-starter

Analytical skills

Problem-solving

Communication

Teamwork

Education

Bachelor’s or Master’s degree

Business majors preferred

Job description

Gulf Coast Bank and Trust Company invites applicants to join its Summer Internship Program in Card Services. The internship runs May 17 through July 23, with a possible extension to mid-August at the hiring manager’s discretion.

Interns must participate in a Final Internship Presentation in New Orleans on July 22 and commit to the full duration for a meaningful learning experience. Primary duties include handling ATM/Debit and Credit Card support, processing fraud cases, and performing related