Summer 2027 Internship - Customer Success - Michigan

Stryker; Portage (MI); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

11 paid holidays annually

Housing stipend or corporate housing

Job summary

Stryker in Portage, Michigan, is offering a Customer Success Intern role. You will help support the customer journey, develop training resources, and collaborate with cross-functional teams to improve adoption and outcomes.

The program seeks candidates pursuing a degree, with strong communication and leadership skills, and comfort using Microsoft Office. A sign-on bonus and housing stipend are offered based on location.

Qualifications

• Pursuing a Bachelor’s or Master’s degree and must remain enrolled after the internship.
• GPA 3.0 or above preferred.
• Must be legally authorized to work in the U.S. and not require sponsorship now or in the future.
• Strong written and verbal communication skills and ability to collaborate with stakeholders.
• Demonstrated leadership, problem-solving and organizational skills with ability to manage multiple priorities.
• Proficiency in Microsoft Office and eagerness to learn in a dynamic environment.

Responsibilities

• Support the customer journey across digital education, customer success, and solutions architecture.
• Help create and enhance customer-facing training resources and materials.
• Collaborate with Customer Success Managers to support adoption, utilization, and satisfaction.
• Develop customer success plans, organize best practices, and prepare materials for conversations.
• Gather requirements for Statements of Work with Solutions Architects.
• Assist with implementation estimates and internal coordination for project clarity.
• Contribute to process improvements that strengthen the customer experience and deal velocity.

Skills

Communication

Leadership

Collaboration

Problem-solving

Organizational skills

Education

Bachelor’s or Master’s degree in related field

Tools

Microsoft Office

Job description

What You Get Out Of The Internship

At Stryker, we believe that developing the next generation of talent is just as important as developing life-changing medical technologies. As an intern, you won’t just observe — you’ll contribute to meaningful projects, gain exposure to leaders who will mentor you, and experience a culture of innovation and teamwork that is shaping the future of healthcare. As an intern, you will:

• Apply classroom knowledge and gain experience in a fast-paced and growing industry setting
• Implement new ideas, be constantly challenged, and develop your skills
• Network with key/high-level stakeholders and leaders of the business
• Be a part of an innovative team and culture
• Experience documenting complex processes and presenting them in a clear format

Who We Want

• Challengers. People who seek out the hard projects and work to find just the right solutions.
• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
• Strategic thinkers. Interns who propose innovative ideas and consistently exceed their performance objectives.
• Customer-oriented achievers. Individuals with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Game changers. Persistent interns who will stop at nothing to live out Stryker’s mission to make healthcare better.

Opportunities Available

As a Customer Success Intern, you will gain hands‑on experience supporting the customer journey across digital education, customer success, and solutions architecture. You will help create and enhance customer‑facing training resources—including computer‑based learning, instructor‑led materials, tip sheets, and checklists that make it easier for customers to adopt and use our solutions effectively.

• Partner with Customer Success Managers to support customer adoption, utilization, satisfaction, and long‑term success.
• Help develop customer success plans, organize best practices, track follow‑up actions, and prepare materials for customer conversations.
• Collaborate with customer stakeholders and cross‑functional partners to understand challenges and identify opportunities to improve clinical and operational outcomes.
• Support the creation and improvement of digital training resources that help customers confidently use our products and solutions.
• Learn how Solutions Architects scope SmartHospital implementations by helping gather requirements and organize information for Statements of Work.
• Assist with implementation estimates, documentation, and internal coordination to ensure project expectations, responsibilities, and work efforts are clearly defined.
• Contribute to process improvements that strengthen the customer experience, support deal velocity, and enable high‑quality implementations.

$20 min hourly wage – $35 max hourly wage, sign-on bonus, 11 paid holidays annually, and either paid corporate housing or a living stipend, dependent upon hiring location

What You Need

• Currently pursuing a Bachelor’s or Master’s degree in a related field; must remain enrolled in a degree‑seeking program after the internship.
• Cumulative 3.0 GPA or above (preferred)
• Must be legally authorized to work in the U.S. and not require employment‑based sponsorship now or in the future.
• Strong written and verbal communication skills, with proven ability to collaborate and build relationships
• Demonstrated leadership, problem‑solving, and organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and eagerness to learn in a dynamic environment.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.