Summer 2027 Intern - IT Digital Workplace Services

Momentive; Town of Waterford (NY); Remote; USD 30,000 - 36,000; Full time

Job summary

Momentive in Waterford, NY is offering a Summer 2027 IT Intern role in Digital Workplace Services. You will support local site and end-user technology initiatives and gain hands-on experience across IT operations, end-user support, workplace technologies, and project coordination.

The program runs 10–12 weeks from May to August, requiring about 40 hours per week, and emphasizes SOPs, documentation, attention to detail, and structured, customer-focused work.

Qualifications

• English (spoken and written) required.
• Experience with enterprise IT operations or end-user support preferred.
• Willingness to learn and follow SOPs, document processes, and work in a structured environment.

Responsibilities

• Assist with day-to-day IT support activities including hardware, software, and collaboration tool issues.
• Support site IT projects and digital workplace initiatives through research, coordination, documentation, and testing.
• Help track, prioritize, and follow up on support requests and project action items.
• Participate in user experience and technology adoption activities, including feedback collection and improvement opportunities.
• Create and maintain technical documentation, knowledge articles, training materials, and process guides.
• Assist with asset management, inventory tracking, and compliance-related activities.
• Collaborate with IT experts to learn and support modern workplace technologies.
• Support site events, office moves, equipment deployments, and technology refresh activities.
• Analyze operational data and prepare reports, dashboards, or presentations for the team.
• Continuously learn new technologies and contribute ideas for process improvements.

Skills

English (spoken and written)

Education

Associate/Bachelor in IT or related field

Tools

Microsoft Office/O365

Excel

Word

PowerPoint

Outlook

Visio

Project

Job description

Job Title: Summer 2027 Intern - IT Digital Workplace Services Summary: The IT Digital Workplace Services Intern will support local site and end-user technology initiatives while gaining hands‑on experience across IT operations, user support, workplace technologies, project coordination, and digital workplace services. Working under the guidance of experienced IT professionals, the intern will contribute to initiatives that enhance employee experience, technology adoption, and operational effectiveness. Students with experience following or executing Standard Operating Procedures (SOPs), documenting processes, and working in structured, customer-focused environments will excel in this role, as attention to detail, consistency, and adherence to established processes are key to success.

Responsibilities

• Assist with day‑to‑day IT support activities, including troubleshooting hardware, software, and collaboration tool issues.
• Support site IT projects and digital workplace initiatives through research, coordination, documentation, and testing activities.
• Help track, prioritize, and follow up on support requests and project action items.
• Participate in user experience and technology adoption activities, including collecting feedback and identifying improvement opportunities.
• Create and maintain technical documentation, knowledge articles, training materials, and process guides.
• Assist with asset management, inventory tracking, and compliance‑related activities.
• Collaborate with IT subject matter experts to learn and support modern workplace technologies.
• Support site events, office moves, equipment deployments, and technology refresh activities as needed.
• Analyze operational data and prepare reports, dashboards, or presentations for the team.
• Continuously learn new technologies and contribute ideas for process improvements.

Learning Objectives

• Gain practical experience in enterprise IT operations and support.
• Develop troubleshooting, communication, and customer service skills.
• Learn how global IT organizations deliver workplace technology services.
• Experience project coordination and technology deployment activities.
• Build an understanding of IT governance, security, and compliance practices.

Qualifications

• Working experience in WAN, LAN topology and support.
• Working experience in Microsoft products.
• Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
• In possession of a driver’s license (preferably having own car).
• English (spoken and written) skills are required.
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Working experience to install, configure and set‑up workstations, servers, printers, locations, management meetings, projects and reviews.

Program Qualification

The candidate must be actively enrolled in an undergraduate or graduate program at the time of application and for at least one semester following the conclusion of the internship. The candidate is expected to be available 40 hours a week for a period of 10-12 weeks between the months of May and August.

Education Requirement

Currently enrolled in an accredited college, university, or technical program pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related technology field. Candidates pursuing a relevant technical degree or equivalent IT‑focused program will also be considered.

What We Offer

• Base Pay Range: $22.00 - $26.00
• The base salary offered is determined by factors including but not limited to education, experience, skill sets, and geography.

At Momentive, we value your well‑being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem‑solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. Refer to the Hiring Process tab on our Careers page for a detailed description on the physical job requirements.

About Us

Momentive is a premier global advanced materials company with a cutting‑edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre‑employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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