Summer 2027 Intern - Enterprise Research - Customer Experience Researcher

State Farm; Atlanta (GA); Hybrid; USD 68,000 - 78,000; Full time

Benefits offered by this job

Hourly pay

Stipend

Hybrid/Remote option

Job summary

State Farm is seeking a Customer Experience Research Intern to join the Customer Insights & Measurement (CIM) Team. The role offers options to work in Bloomington, IL or Dunwoody, GA, with remote or hybrid arrangements.

You will perform quantitative and qualitative research, analyze data, and translate findings into actionable insights to improve customer experience. Internship runs June 2, 2027 to August 11, 2027 with pay and stipend.

Qualifications

• Must be enrolled in a Master’s or PhD program in a research-related field.
• Experience scoping, designing, and conducting quantitative and qualitative research.
• Strong written and verbal communication skills.

Responsibilities

• Collaborate with peer researchers to understand research needs and develop/execute research efforts.
• Execute new primary quantitative or qualitative research to understand customer needs and improve the customer experience.
• Quantitative researchers: Perform statistical analyses on data sets to explain customer behavior.
• Qualitative researchers: Use qualitative methods to understand the why behind customer behavior and build customer stories.
• Communicate complex analyses and insights in an actionable way to business partners.
• Collaborate within a fast-paced team and manage multiple projects.
• Applicants must be eligible to work in the U.S. immediately; no visa sponsorship.

Skills

Quantitative research

Qualitative research

Communication

Education

Master's or PhD in a research-related field

Tools

R

SPSS

SAS

Python

Qualtrics

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Grow Your Skills, Grow Your Potential

Who We Are Looking For:

We are looking for current Graduate students who are passionate about understanding how consumers think, feel and act in the insurance and financial services space. The ideal candidate would be a researcher who has experience with quantitative research, qualitative research, or both. This includes the ability to create surveys, analyze quantitative data, and/or employ qualitative methods such as conducting one-on-one interviews and summarizing overall themes. Being able to communicate well and visualize your findings to create impact are also key.

Our Team:

This position is to join the Customer Insights & Measurement (CIM) Team. The CIM team is a strong group of 30 researchers, statisticians, and analysts who focus on planning, executing, analyzing, and sharing research that provides actionable insights about the customer experience. Those insights are used by various business partners across the company so they can make data-driven decisions. Come join a research team that takes its work seriously but has fun along the way. If you want to conduct research that truly has impact – this is the place for you!

As a Customer Experience Research Intern on the CIM Team, you will:

• Work with peer researchers to understand research needs and develop/execute research efforts to support those needs.
• Execute new primary quantitative or qualitative research to understand customer needs/expectations and improve the customer experience.
• Quantitative researchers: Perform statistical analyses on various data sets to explain customer behavior.
• Qualitative researchers: Utilize qualitative methods to understand “the why” behind customer behavior and help build compelling customer stories.
• Communicate complex analyses and insights in a simple and actionable way to business partners; develop creative and immersive ways to help business partners take data from insights to action.
• Collaborate within a fast-paced team, manage multiple projects simultaneously, think outside the box, and constantly focus on developing yourself and your skills.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity*****

Qualifications

• MUST BE currently enrolled in a Master's or PhD degree program in a research-related field like Psychology, Statistics, Data Science, Consumer Behavior, Marketing Research, Anthropology, Design Thinking, Economics, or Marketing.
• Experience scoping, designing, and conducting quantitative and qualitative research.
• Quantitative researchers: Experience manipulating and analyzing structured and unstructured data using tools such as R, SPSS, SAS, Python, or Qualtrics.
• Strong written and verbal communication skills.

Internship Information:

• Hub Locations: Bloomington, IL or Dunwoody, GA. (Candidates will have the option of working remotely or in a hybrid work environment in the office in one of these two locations.)
• Internship Dates: June 2, 2027 to August 11, 2027
• Interview Timing: Competitive candidates will be invited to participate in online interviews during the Fall of 2026
• Pay: Hourly rate: $32.50/hour based on a 38.75-hour work week
• Stipend: Interns selected for this internship will be eligible for a $2000.00 stipend.
• Internship Program Eligibility: To be eligible for the internship program, you must be a full-time student currently enrolled in a graduate program throughout the duration of the internship.

Our Benefits

We are excited to offer our interns a tailored set of benefits with a range of valuable perks to help support you during your time with us!

Time Off

• 40 hours of Life Leave
• Military Leave

Financial Benefits

• 401(K) Savings Plan (Eligible at age 18)
• Mutual Funds (Eligible at age 18)
• Commuter Benefits

Miscellaneous Benefits

• Wellness programs
• US Discount program
• Good Neighbor Grant program
• Matching Gift program
• Employee Assistance Fund
• Company Holidays