Summer 2027 Intern: Assurant Claims Operations Intern

Assurant; Illinois; Remote; USD 28,000 - 30,000; Full time

Job summary

Assurant offers a 12-week Internship Program designed to provide hands-on experience in residential property claims within a Fortune 500 setting. Interns will tackle real business challenges, participate in cross-functional learning, and complete a meaningful summer project with guidance from mentors.

You will gain insights into claims processing, quality, compliance, transformation, and customer service while developing foundational technical and business skills.

Qualifications

• You are enrolled in a bachelor's degree program with at least one semester remaining after the summer internship.
• Expected graduation between December 2027 and August 2028.
• Available May 17, 2027 through August 7, 2027 for the full internship program.
• You are proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• You have strong written and verbal communication skills and attention to detail.
• You can manage multiple assignments and work both independently and with a team.
• You can handle confidential information discreetly.

Responsibilities

• Learn how residential property claims are reviewed, documented, processed, and resolved.
• Support operational activities including documentation, reporting, workflow, and quality review.
• Collaborate with Claims professionals to understand lifecycle and responsibilities.
• Assist with data gathering, analysis, and documentation supporting priorities.
• Identify opportunities to improve Claims processes, training, or customer experience.
• Complete a structured summer project with objectives and measurable deliverables.
• Present findings and recommendations to Claims colleagues and leaders.

Skills

Effective communication

Team collaboration

Multitasking

Problem solving

Adaptability

Education

Bachelor's degree in progress

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Word

Job description

The Assurant Internship Program is a 12-week immersive experience where interns do not sit on the sidelines. You will gain real-world experience by tackling business challenges and helping drive meaningful outcomes. The program combines hands‑on work with learning and development opportunities, mentorship, networking and engagement opportunities, and resources designed to support your professional growth. This program offers students meaningful, real-world experience while building foundational technical and business skills in a Fortune 500 organization.

Job Purpose

The Claims Operations Intern will gain hands‑on experience within residential property claims while learning how different teams contribute to the customer experience and claim lifecycle. Working alongside experienced Claims professionals, the intern will assist with operational activities, participate in cross‑functional learning opportunities, and explore areas such as claim processing, quality, compliance, transformation, subrogation, training, and customer service. In addition to day‑to‑day business assignments, the intern will complete a summer project focused on a meaningful Claims opportunity or business challenge. The intern will gather information, analyze findings, develop recommendations, and present the project’s results to Claims team members and leaders. This position is designed for a student interested in insurance, business operations, risk management, customer experience, or a related field.

What You Will Do

• Learn how residential property claims are reviewed, documented, processed, and resolved.
• Support operational activities involving claim documentation, reporting, workflow management, quality review, and process improvement.
• Work with Claims professionals across different business areas to understand their responsibilities and contributions to the claim lifecycle.
• Assist with research, data gathering, analysis, and documentation supporting current business priorities.
• Identify opportunities to improve a Claims process, workflow, technology, training approach, or customer experience.
• Complete a structured summer project with clear objectives, milestones, and measurable deliverables.
• Present project findings, insights, and recommendations to Claims colleagues and leaders.
• Participate in team meetings, professional‑development activities, mentorship, and the enterprise internship learning program.

What You Will Learn

• How Claims Operations supports customers and the broader business.
• How quality, compliance, customer service, technology, and operational processes influence claim outcomes.
• How different Claims teams collaborate to address business needs and improve the customer experience.
• How to research a business problem, analyze information, and develop practical recommendations.
• How to communicate findings and present ideas to business partners and leaders.
• How to work effectively in a professional, cross‑functional environment.

Basic Qualifications

• You are enrolled in a bachelor's degree program and will have at least one semester remaining following the summer internship.
• You have an expected graduation date between December 2027 and August 2028.
• You are available to participate in the full internship program from May 17, 2027 through August 7, 2027.
• You are proficient with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• You possess effective written and verbal communication skills.
• You demonstrate strong attention to detail and organizational skills.
• You can manage multiple assignments and meet established deadlines.
• You can work independently while collaborating effectively with a team.
• You can handle customer and company information with discretion and confidentiality.

Preferred Qualifications

• Pursuing a bachelor's degree in business administration, insurance, risk management, finance, communications, operations, or a related field.
• Interest in claims, insurance operations, customer experience, or process improvement.
• Previous customer service, administrative, office, or internship experience.
• Strong problem‑solving and critical‑thinking skills.
• Ability to learn new systems and processes quickly.
• Comfort working in a high‑volume, deadline‑driven environment.
• Ability to adapt to changing priorities, procedures, and business needs.
• Customer‑focused mindset with an interest in helping others.
• Experience using Excel to organize, review, or analyze information.

What Makes You a Good Fit

• Organized and detail‑oriented.
• Curious and eager to learn.
• Customer‑focused and empathetic.
• Dependable and accountable.
• Comfortable asking questions and receiving feedback.
• Proactive in identifying problems and proposing solutions.
• Able to balance accuracy with productivity.
• Comfortable working both independently and collaboratively.

Internship Experience

• A structured onboarding experience.
• An assigned manager and opportunities for mentorship.
• Hands‑on assignments that support real business needs.
• Exposure to experienced Claims and Operations professionals.
• Professional‑development and networking opportunities.
• Ongoing coaching and performance feedback.
• A meaningful internship project with an opportunity to present your work.

Remote Opportunity

Paid Internship: $20-22/hour

Start Date: 5/17/2027

End Date: 8/6/2027

Note: You must be work authorized in the United States on a full‑time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full time basis.

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant’s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.