Suites Supervisor | Part-Time | Dickey-Stephens Park

Oak View Group; North Little Rock, Missoula (AR, MT); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Suites Supervisor, where you'll oversee guest services in an exclusive suite area. This role requires strong communication and supervisory skills to ensure exceptional hospitality during events. You'll be responsible for coordinating food service, maintaining quality standards, and leading a team in a fast-paced environment. If you thrive in energetic settings and enjoy working with people, this position offers a unique opportunity to make a significant impact on guest experiences. Embrace the excitement of event-driven work while ensuring a positive atmosphere for both guests and team members.

Benefits

401(k) Savings Plan

401(k) matching

Qualifications

• Ability to supervise and communicate effectively in a fast-paced environment.
• Valid food handling certificate or alcohol service permit required.

Responsibilities

• Oversee food service setup and ensure quality hospitality.
• Supervise team members and assist with financial closing per event.
• Maintain safety and sanitation standards in work areas.

Skills

Supervision

Communication

Teamwork

Cash Handling

Basic Math Functions

Food Safety

Education

1-2 years of supervisory experience

Applicable education in hospitality or catering

Job description

Overview

The Suites Supervisor is responsible for overseeing the serving of guests in the suites level which includes 44 suites as well as an exclusive VIP area. The Suites Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Suites Supervisor will assist the Catering Manager with projects including training, inventory, and special events. The Suites Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $18.00-$22.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

Responsibilities

• Responsible for overseeing the setup of food service areas within specific suites based upon pre-order.
• Ensures all suites are set prior to event based upon communication received of orders.
• Responsible for ensuring quality and hospitality throughout the Suite Level of the stadium.
• Responsible for communication between counterparts of the department.
• Responsible for organization and preparation of events.
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place.
• Responsible for supervising team members on non-event and event days.
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Maintain, resolve, and enforce cash handling policies and procedures.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for supervising the service of beverages to guests including alcoholic beverages.
• Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Responsible for ensuring suites have all necessary serviceware.
• Supervises the setup of suites functions including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforces all Spectra policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching, and counseling employees and completes all necessary HR-related paperwork.
• Assists Management team with projects including training, inventory, and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• At least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.