Suites Manager - FedExForum

Compass Group USA; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking a Suites Manager to lead the suites and premium services team, hire/train develop staff, and ensure costs align with required show standards while representing the Levy brand and culture at our venues.

You will oversee guest relations, training, and financial controls to meet budget goals, while maintaining high standards of service and brand fidelity across venues in the portfolio.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Bachelor's degree in hospitality management is preferred.
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Supports all company initiatives.
• Executes show quality standards at all times.
• Maintains positive relationships with guests and obtains regular feedback.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures all security, safety and sanitation standards are met.
• Ensures operations comply with brand clarity statement while working the location.
• Has excellent brand-specific culinary, wine and beverage knowledge.
• Effectively uses Purchasing and all financial control systems.
• Controls cost areas to assist the unit in meeting financial goals.
• Knows all financial areas and statements.
• Manages team to build top-line sales.
• Achieves assigned delegated budget goals.
• Meets daily sales and cost goals.
• Effectively uses all team training and development tools.
• Hires hourly team who can deliver Levy operating standards and philosophies.
• Ensures that all team members adhere to guidelines as stated in Levy manuals.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Teams unit to meet operational needs.
• Other duties, as assigned

Skills

Food & beverage operations

Interpersonal skills

Stakeholder management

Education

Bachelor's degree in hospitality management

Tools

Computer literacy

Job description

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Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Suites Manager, you will be responsible for leading your team members in executing The Levy Difference regarding our suites/premium services. From hiring, training, and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.

Detailed Responsibilities

• Supports all company initiatives


• Executes show quality standards at all times


• Maintains positive relationships with guests and obtains regular feedback


• Holds team accountable to steps of service to deliver great guest service


• Ensures all security, safety and sanitation standards are met


• Ensures operations comply with brand clarity statement while working the location


• Has excellent brand-specific culinary, wine and beverage knowledge


• Effectively uses Purchasing and all financial control systems


• Controls cost areas to assist the unit in meeting financial goals


• Knows all financial areas and statements


• Manages team to build top-line sales


• Achieves assigned delegated budget goals


• Meets daily sales and cost goals


• Effectively uses all team training and development tools


• Hires hourly team who can deliver Levy operating standards and philosophies


• Ensures that all team members adhere to guidelines as stated in Levy manuals


• Promotes a cooperative work climate, maximizing productivity and morale


• Teams unit to meet operational needs


• Other duties, as assigned

Job Requirements

• 2+ years of experience in a food and beverage operational position


• Bachelor s degree in hospitality management is preferred


• High level of computer literacy


• Passion for hospitality, food, and retail


• Excellent interpersonal and stakeholder management skills

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Flexible Time Off Plan


• Holiday Time Off (varies by site/state)


• Personal Leave


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.