SUITE ATTENDANT SERVER

Duluth Entertainment Convention Center; Washington (District of Columbia); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free parking

Employee wellbeing initiatives

Paid Time Off

Monthly bus pass bus reimbursement

PERA – Pension Plan – with employer

Job summary

Duluth Entertainment Convention Center Inc. (DECC) is seeking a Suite Server & Attendant to operate in the AMSOIL Arena during events. You will provide food and beverage service to suite holders and single-game renters, ensuring friendly and efficient hospitality from setup to cleanup.

This part-time, event-driven role requires afternoon/evening shifts, weekends, with some weeknights and holidays. You must be able to stand for hours, lift up to 25 pounds, and follow safety protocols.

Qualifications

• At least 2 years of customer service experience is required.
• Basic math skills and cash handling skills required.
• Ability to use a point-of-sale system.
• Ability to ensure a high level of customer service
• Ability to adapt to changes, delays, or unexpected events
• Ability to move quickly throughout the complex.
• Ability to stand and walk for hours at a time.
• Excellent organizational and time management skills.

Responsibilities

• Provide exceptional hospitality while serving food and beverage to suite holders and single game renters.
• Perform exceptional and prompt customer service to all guests.
• Speak courteously to determine guests' needs and assist.
• Assist with catering functions and serve/bartend as required.
• Review event sheets to ensure correct setup.
• Serve hors d’oeuvres or buffet lines as required.
• Place orders and process payments using the point of sale.
• Supply alcohol services in addition to food services for guests.
• Clear, close and clean the suites and service areas.
• Perform opening and closing duties as required.
• Adapt to changes, delays, or unexpected events.
• Create and maintain a professional and hospitable appearance.
• Follow sanitation, health, and safety protocols.

Skills

Customer service

Cash handling

Point of sale (POS)

Adaptability

Mobility/standing for hours

Time management

Organization

Tools

Point of sale system

Job description

Hourly Wage

$13/hr + Gratuities (averages $16-$32 per hour)

Title

Suite Server & Attendant

Summary

Suite Server & Attendants are the catering operators of the AMSOIL Arena Suites during sport events and concerts! They are responsible for efficiently running food and beverage services during an event, from set up, serving, cleanup and providing guests with an exceptional experience.

Requirements & Competencies

• At least 2 years of customer service experience is required.
• Basic math skills and cash handling skills required.
• Ability to use a point-of-sale system.
• Ability to ensure a high level of customer service
• Ability to adapt to changes, delays, or unexpected events
• Ability to move quickly throughout the complex.
• Ability to stand and walk for hours at a time.
• Excellent organizational and time management skills.

Preferred Requirements

• At least one year of serving and/or bartending experience.

Essential Functions

(Reasonable accommodations may be made for individuals with disabilities.)

• Responsible for providing exceptional hospitality while serving food and beverage to all suite holders and single game renters during events hosted at the DECC in AMSOIL Arena.
• Perform exceptional and prompt customer service to all guests.
• Speak courteously to all customers to determine their needs and assist.
• As required, assist with all catering functions and perform additional serving and/or bartending roles.
• Review event sheets to ensure event areas are set up correctly.
• Serve hors d’oeuvres and/or set up, monitor and serve a buffet line, as required.
• place orders and process payments using the point of sale.
• Supply alcohol services in addition to food services for guests in the suites.
• Responsible for clearing, closing and cleaning the suites and service areas.
• Perform opening and closing duties as required.
• Easily adapt to changes, delays, or unexpected events.
• Create and maintain a professional and hospitable appearance and atmosphere.
• Follow all sanitation, health, and safety protocols

Schedule

This position is part-time with a schedule based on DECC event needs. The Suites are at their busiest schedule from October to May. This position is mostly afternoon and evening shifts on weekends and may include some weeknights and holidays. Hours per week will vary from 0-20. Availability for UMD Men’s Hockey games is essential.

Uniform

Uniform Shirt and a name tag are provided by the DECC. Employees are required to provide black dress pants (no leggings or jeans) and black shoes (plain black tennis shoes are acceptable). Long hair must be pulled back.

Supervisory Responsibilities

None

Work Environment

While performing the duties of this job, you will frequently be exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to extreme cold (freezing winter weather) and extreme heat (humid and up to 90 degrees). The noise level in the work environment is usually moderate but can occasionally be extremely loud.

Physical Demands

While performing the duties of this job, you are required to stand and to use your hands and arms to carry loaded food, drink and dish trays. You must frequently lift and/or move up to 25 pounds, bending, reaching, squatting and pushing carts. A Server must be able to navigate busy and crowded areas safely and quickly. There can be long stretches of standing in place.

Travel Required

No

Additional Eligibility Requirements

• Must be 18 years of age or older.
• Successful completion of reference checks
• Successful completion of a background check
• Successful completion of a drug test, if applicable

Work Authorization/Security Clearance Requirements

The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).

The list of acceptable documents can be provided by Human Resources.

At-Will Employment

This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.

By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.

EEO Statement

The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification

Non-Exempt

Type of Position

Part-Time, Event-Driven

Type of Employment

At-Will

Department

Food & Beverage

Reports to

Food & Beverage Manager

Benefits

• Free parking
• Employee wellbeing initiatives
• Monthly bus pass bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• Paid Time Off
• More benefit details here: Benefits HERE

What is the DECC?

The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission

We host events, create experiences, and drive our regional economy.

Values

• Community
• Hospitality
• Excellence
• Fun