Suite Attendant | Part-Time | Polar Park

Spectra; Worcester (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in venue management is seeking a Suite Attendant to serve guests in the Suites at Polar Park. The role requires effective communication, teamwork, and cash handling skills. Responsibilities include food service setup, maintaining quality, and ensuring safety standards. This part-time position offers an hourly rate of $12.00 plus tips, with benefits including a 401(k) savings plan.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• 1-2 years of experience in food & beverage or customer service roles.

Responsibilities

• Assist in setting up food service areas within specific suites based on pre-orders.
• Monitor and maintain food quality.
• Check guest IDs to verify minimum age for alcohol purchase.

Skills

Communication

Teamwork

Cash Handling

Education

Food Handling Certificate

Alcohol Service Permit

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever-changing fast-paced environment.

The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $12.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until August 8, 2025.

About the Venue

Polar Park is a baseball park in Worcester, Massachusetts, serving as the home of the Worcester Red Sox, a Minor League Baseball team competing at the Triple-A level and an affiliate of the Boston Red Sox. Opened for the 2021 Triple-A season, it has a seating capacity of 9,508 people.

Responsibilities

1. Assist in setting up food service areas within specific suites based on pre-orders.
2. Ensure all assigned suites are prepared prior to events based on received communication of orders.
3. Organize and prepare for events in assigned locations.
4. Assist in closing out financials of individual suites.
5. Monitor and maintain food quality.
6. Follow all company policies and procedures, uphold safety and sanitation standards, and create a positive atmosphere for team members and guests.
7. Monitor and enforce safe alcohol policies and procedures.
8. Maintain inventory control and fulfill product requisitions.
9. Have full knowledge of food and beverage menu items and accompaniments.
10. Supervise the service of beverages to guests, including alcoholic beverages.
11. Check guest IDs to verify minimum age for alcohol purchase.
12. Observe guests and respond to additional requests.
13. Ensure suites have all necessary serving ware.
14. Maintain sanitation, health, and safety standards.
15. Demonstrate excellent attendance.
16. Ensure equipment is operable and clean before events.
17. Recognize visibly intoxicated guests and take appropriate action.
18. Perform other duties as assigned by management.

Qualifications

• Effective communication skills in English with employees, co-workers, volunteers, management, and guests.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by regulations.
• Handle cash accurately and responsibly.
• Perform basic math functions related to transactions, cash reconciliation, and inventory.
• At least 1-2 years of experience in food & beverage or customer service roles.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants based on legally protected classes, including veteran status, race, color, religion, sex, national origin, age, disability, genetic information, or other protected classes under law.