Suite Attendant|Part-time| Iowa Cubs

Oak View Group; Des Moines, Town of Brunswick (IA, NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in venue management is seeking a Suite Attendant to deliver exceptional food and beverage service at events. This role involves setting up, maintaining, and breaking down service in private suites, ensuring a high standard of guest satisfaction. Ideal candidates will have experience in food service, strong interpersonal skills, and the ability to work a flexible schedule, including nights and weekends. Join a diverse team committed to innovation and excellence in the live event industry, where your contributions will make a significant impact on guest experiences.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Must be 18 or older with a high school diploma preferred.
• 1+ year experience in food service or as a server is required.

Responsibilities

• Provide excellent guest service and maintain assigned suites during events.
• Assist in preparation and execution of food and beverage service.

Skills

Guest Service

Interpersonal Communication

Basic Math Skills

Attention to Detail

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

The Suite Attendant is responsible for set-up, maintaining, execution and tear down of advanced and event-day food and beverage service for Principal Park suites. The employee is responsible to oversee their assigned suites or other private event location(s) during events. Employees must provide excellent guest service and maintain excellent attendance. Availability to work a regular event-based schedule, including days, nights, weekends and holidays is required.

This role will pay an hourly wage of $4.35 plus tips.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Demonstrate ability to meet the company standard for excellent guest service.
• Assist the Suites Coordinator & Manager as required in preparation for the event; including stocking Suite products; following opening and closing procedures; maintaining the cleanliness and organization of the Suite Pantry and other storage areas; along with other assigned tasks.
• Maintain current “tickets” for designated Suites as orders are placed. Present accurate final checks to the guest. Ability to accurately report client order and appropriately add tax & service charge.
• Serve meals to guests or replenish food for buffet service. Check all food & beverage delivered to clients for accuracy and quality.
• Read and comprehend complex documents, including Banquet Event Orders (BEOs) for the purpose of setting up guest events with proper linen, dishware, glassware, flatware; and executing service as stated on the contracted event menu & event timeline.
• Serve beverages, including alcoholic beverages, responsibly to guests. Accurately account for all alcohol served with a proper transaction. Ensure proper guest identification/age in accordance with local/state/federal regulations ensuring no sale to minors. Communicate “last call” in designated suites. Report cut-off needs as required.
• Maintain positive and productive daily interactions with co-workers. Meet the company uniform standards as well as maintaining a well-groomed appearance. Report any escalated safety, service, health, or guest intoxication concerns to management immediately.
• Listen and respond carefully and respectfully to customer requests and concerns. Communicate with management as required. Refill salt, pepper, sugar, cream, condiments and napkins, as needed. Bus suites throughout the event.
• Clean & polish equipment used for buffet set-up. Lock-up refrigerators/liquor cabinets at end of shift.
• Replace tableware and linens as required during event or for room turnover. Maintain a clean & organized work space in accordance with standard operating procedures for sanitization, health & safety standards.
• Occasionally help with bartending as directed.

Qualifications

• Age 18 or older.
• High school diploma or equivalent preferred.
• One or more years’ experience as a server or in the food service industry.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
• Professional interpersonal communication skills with co-workers, guests and managers. Requires strict confidentiality with regard to private company information including event guests, event contracts and suite owners.
• Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including days, nights, weekends and holidays based on the Iowa Cubs Baseball schedule (March-September).

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.