Suite Attendant

asmglobal; Highland Heights (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global is seeking a part-time Suite Attendant for our Food & Beverage team at Truist Arena in Highland Heights, Kentucky. This is an event-based role with hours varying by schedule.

Responsibilities include greeting guests, serving beverages, answering questions, maintaining appearance and cleanliness, and working with staff to ensure guest satisfaction; background check may be required.

Qualifications

• Friendly guest service skills and the ability to engage with guests.
• Clear verbal communication and professional demeanor.
• Ability to read and understand English and follow instructions.

Responsibilities

• Greets guests warmly and enthusiastically.
• Serves beverages in line with standards.
• Answers questions about food/beverages and facilities.
• Maintains professional appearance and clean work area.
• Works with staff to ensure guest satisfaction.
• Reports to work in uniform and on time.
• Adheres to safety, sanitation, and SOPs.
• Keeps knowledge of menus and offerings up to date.

Skills

Guest service

Communication

English proficiency

Teamwork

Education

High school diploma or equivalent

Job description

Summary:

Legends Global, the leader in privately managed public assembly facilities, is recruiting for part-time associates for a Suite Attendant team member in our Food & Beverage department at Truist Arena in Highland Heights, Kentucky. Our business is event based and our labor needs vary widely from week to week and event to event. For this reason, all of our part-time positions are “as needed” and we cannot offer employees consistent schedules or a guaranteed number of hours per week.

PLEASE NOTE: This position is required to pass a credit & background check.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Greets all guests with enthusiasm and friendliness.
• Serves alcoholic beverages in an appropriate manner consistent with company standards.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Does side work during non-busy hours.
• Speaks to guests with enthusiasm at all times.
• Develops relationships with guests.
• Provides the highest level of service in accordance with our standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Maintains a professional appearance at all times.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Reports to work as scheduled, in uniform, and ready to be in position.
• Maintains professional relationships with all coworkers.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized, and stocked work area.
• Performs duties as assigned.
• Maintains full knowledge of menus, recipes, and other pertinent information.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Ensures that guests have a positive and memorable experience.
• Responsible for constant sanitation, organization, and proper food handling.
• Prepares work area for either opening, mid-shift, or closing in accordance with company standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work flexible hours, nights, weekends and holidays.
• Must be able to obtain a Food Handler’s Permit upon hire.
• Must attend all ASM Global Alcohol and Policy Training Classes

Education and Work Experience

• High school diploma or equivalent preferred.
• 1-2 years serving experience.

Skills and Abilities:

• Excellent communication skills.
• Good with people.
• Ability to handle high stress situations
• Ability to read and understand English
• Ability to work a flexible schedule including nights, weekends and holidays

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift and carry up to 40 pounds. Must be able to stand, walk, lift and bend for long periods of time.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.