Sugarland eStores - Curbie - Part time

H-E-B; Sugar Land (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

H-E-B is seeking an eStore Curbie to retrieve online orders from storage areas and deliver them to customers at the vehicle. You will use a digital tool to manage orders and communicate any changes to customers. The role includes ensuring order accuracy, bagging quality, and safe, efficient delivery.

Ideal candidates have strong customer service skills, the ability to prioritize tasks, and a flexible schedule. Training is provided upon hire, including Alcohol Seller's Training where required.

Qualifications

• Customer service skills required.
• Must be able to prioritize and manage cross-functional tasks.
• Ability to work a flexible schedule.
• Completion of all required training upon hire (e.g., Alcohol Seller's Training).
• Age 16+.

Responsibilities

• Uses a digital tool to retrieve and review customer orders.
• Communicates order changes to customers.
• Makes adjustments to orders based on customer requests.
• Audits orders for bagging, quality, completion, and notes.
• Packages and transports groceries from holding areas to customer’s vehicle.
• Maintains sanitation and stocking in the eStore.
• Cleans up and organizes carts; keeps areas organized and clean.
• Upholds safety standards throughout the shift.

Skills

Customer service

Communication skills

Cross-functional prioritization

Flexible schedule

Education

Alcohol Seller's Training

Job description

Responsibilities Job Summary: As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the Customer. Key Responsibilities & Essential Functions: Customer Service: Uses a digital tool to retrieve and review customer orders Communicates order changes / adjustments to customer Makes necessary adjustments to orders based on Customer requests Audits orders for bagging, quality, completion, and note following Packages / transports/ loads groceries / merchandise from holding areas to customer¿s vehicle Minimizes shrink through careful handling of product Achieves productivity standards Sanitation / Stocking / Food Safety: Gathers baskets and picks up trash inside and outside eStore, as needed Maintains / stocks bag areas Returns product to shelf Transfers products from slot to slot to help free up carts Organizes carts / maintains cleanliness within the eStore Maintains standards for safety and sanitation.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements: Age Requirement: 16+ Work Experience: Knowledge/Skills/Abilities: Customer service skills.

• Required Communication skills
• Required Ability to prioritize and handle cross-functional tasks
• Required Ability to work a flexible schedule
• Required Education: Licenses/Certifications: Completion of all required training - upon hire (e.g., Alcohol Seller's Training)
• Required Physical Demands & Working Conditions: Perform in a fast-paced work environment which requires detailed work and precision Work with Customers and stay attentive to their needs Work a flexible schedule, based on business needs Work in varying conditions; work while exposed to hot, wet, and/or cold conditions Constantly walk, reach at waist, grasp Occasionally sit, stand, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push / pull with arms, twist, pinch, perform fine motor movements Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs** Use a manual pallet jack multiple times per day While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Last revised: 2/1/2024