SUD Supervisor - Pomona Womens Center

HealthRIGHT 360; Pomona (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Commuter benefits

Retirement plans

Loan forgiveness programs

Job summary

HealthRIGHT 360 seeks a SUD Supervisor III to lead and mentor direct service staff across programs in Pomona. You will oversee clinical supervision, staff scheduling, and program quality while ensuring adherence to regulatory and agency standards.

The role requires a California SUD Counselor certification, 3+ years of supervisory experience, and a trauma-informed, culturally competent approach to care. Evening/weekend coverage may be required to support clients.

Qualifications

• High school diploma or equivalent required; Bachelor’s preferred.
• Certification as a SUD Counselor in California (CCAPP/CAADE/CADTP) is required.
• 3+ years supervisory experience in direct service settings.

Responsibilities

• Supervise, train, and guide direct service staff (SUD Counselors, Navigators).
• Coordinate interviews, hires, and terminations.
• Ensure compliance with policies and performance goals.
• Provide coaching and conduct formal performance evaluations.
• Manage staff schedules and time off, ensure coverage.

Skills

Team Leadership

Crisis Intervention

Cultural Competence

Ethical & Legal Understanding

Problem Solving

Communication

Bilingual preferred

Staff Coaching

Leadership Presence

Education

High school diploma or equivalent

CA SUD Counselor Certification

Bachelor's degree preferred

Tools

Dayforce

EHR systems

Microsoft Office

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

The required work schedule for this position is: Monday - Friday 7:30am - 4:30pm

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. Prototypes is one of the nation’s leading behavioral healthcare providers and is a “prototype” for such organizations. Prototypes Women's Center in Pomona is a 180-bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co-occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting, while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting, educational, and life skills courses. Treatment can range from 60 days to 6 months. SUD Supervisor III is a certified Counselor from an accredited California agency with at least three years of experience supervising others. The SUD Supervisor III supervises staff to ensure the provision of quality client care and effective team performance to meet agency goals in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. The SUD Supervisor III is responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned, as well as other daily activities essential to incorporating the agency’s mission and values as a part of our service delivery.

KEY RESPONSIBILITIES

People Supervision

• Supervise, train, and guide direct service staff such as SUD Counselors and Client Safety Navigators, and/or assigned.
• Assist management with interviews, selection, hires, and terminations.
• Ensure that all direct reports are in compliance with the organization’s policies, procedures, position expectations and performance goals, and contractual requirements.
• Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner.
• Deliver and arrange training and resources to ensure that direct reports are successful in their roles.
• Ensure proper coverage of the program by managing work schedules and approving time away from work.
• Deliver all communications necessary to all team members to remain current with HealthRIGHT 360’s policies and procedures and to inform them of quality-of-care concerns.
• Maintain open communication with the manager concerning employee matters/needs, client assignment, workload distribution across the team, and seek consultation when needed.
• Address interpersonal or team conflicts promptly and diplomatically to maintain a positive work environment.
• Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.

Treatment Oversight

• Assign clients to staff’s caseload.
• Ensure that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision, and strategy.
• Facilitate and assist with client case conferences as applicable.
• Ensure that staff provide strength-based, trauma-informed, and culturally competent services in an ethical and legal manner.
• Ensure safety and security of the program and mediate client grievances.
• Respond to emergencies, outstanding crisis, or events as needed, including during holidays, weekends, and afterhours.
• Ensure that all direct reports submit documentation in accordance with program requirements and in compliance with all regulatory requirements and the agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occurring on time.
• Perform regular audits to ensure contract compliance.

Direct Service

• Provide services within the scope of practice, which may include crisis intervention, assessments, individual and group counseling, case conferences, educational groups, and treatment plans as assigned.
• Assume ownership for any crisis as it relates to service delivery and see it through to completion.
• Maintain documentation of services provided in accordance with HealthRIGHT 360’s policies and procedures to satisfy internal and external evaluating requirements.

Administration and Other Duties

• Work different shifts to maintain knowledge of all aspects of the program.
• Develop and maintain training-related workflows and procedures.
• Actively participate in assigned supervision, agency, and team meetings.
• Participate in training opportunities and complete assigned trainings in a timely manner.
• Maintain compliance with credential requirements.
• And perform other duties as assigned.

QUALIFICATIONS

Credentials

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation preferred.

Experience

• Experience with efficient and effective treatment and management of clients with co-occurring disorders.
• Three years’ experience supervising others, preferably with direct service employees.
• Experience providing trauma-informed services.

Competencies

• Communication and Collaboration. Skill in conveying information clearly and accurately, both verbally and in writing, and fostering open and collaborative communication with clients, colleagues, and other stakeholders.
• Crisis Intervention. Ability to manage crises, such as relapses, suicidal ideation, or overdose situations, while ensuring the safety of the client.
• Cultural Competence. Ability to interface well with diverse, disadvantaged populations while withholding judgment. Awareness and sensitivity to cultural diversity among clients and counselors, ensuring that treatment approaches are inclusive and respectful of diverse backgrounds.
• Ethical and Legal Understanding. Familiarity with ethical guidelines and legal requirements specific to SUD treatment, ensuring that counselors adhere to professional standards and regulations. Ability to maintain appropriate boundaries to clients and colleagues.
• Problem-Solving and Decision-Making. Capability to address challenges and conflicts that may arise within the team or in client treatment plans, making informed decisions based on clinical expertise and ethical considerations.
• Technological Proficiency. Proficiency with Microsoft office applications and electronic health records (EHR) systems. Ability to use human capital management (HCM) system such as Dayforce.
• Team Leadership. Ability to lead and motivate a team of direct service staff, providing direction, guidance, and support to ensure effective execution of tasks and achievement of program goals.
• Treatment Modalities. Strong understanding of various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions such as client-centered approach, strength-based approach, harm reduction, recovery model, and trauma-informed care.
• Bilingual preferred.

Background Check and Other Requirements

• Qualified candidates with a criminal record will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of meeting program and funder requirements.
• Must be capable of maintaining credential requirements.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting 4 Hrs
• Standing 2 Hrs
• Walking 2 Hrs
• Driving Occasionally

In an average month, employee must travel out of town:

Often (>2x) Sometimes (<2x) Never

In an 8-hr workday, employee must:

Not at all Occasionally (1/4-2½ hrs.) Frequently (2½-5½ hrs.) Continuously (5½-8 hrs.)

• Bend/stoop
• Climb
• Reach above shoulder level
• Kneel
• Balance
• Push/pull
• Squat
• Crawl
• Crouch
• Lift*
• Carry

• Usual number
• Maximum number
• 5
• 20
• lbs
• lbs
• Usual number
• Maximum number
• 5
• 20
• lbs
• lbs

Job requires:

• Working at heights Yes No Explain
• Operating heavy machinery Yes No Type
• Operating desk machines Yes No Type Computer, fax, printer, phone
• Precise manual dexterity Yes No Explain Documentation, data entry
• Exposure to extreme heat, cold, humidity Yes No Explain
• Exposure to dust, fumes, gases, chemicals Yes No Explain

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.