Success Plan Manager - Specialist - Public Services

SAP; Newtown Square (Delaware County); On-site; USD 107,000 - 231,000; Full time

Job summary

SAP is seeking a Senior Client Engagement Lead to drive strategic SAP service engagements with enterprise clients in the US. You will guide governance, ensure outcomes, and manage stakeholder relationships at the C-level.

In this role, you’ll integrate AI tools, align delivery with business value, and lead time-boxed initiatives that deliver rapid, tangible benefits across SAP solutions and cross-system integrations.

Qualifications

• 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
• Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
• The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
• Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
• Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
• Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
• Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

Responsibilities

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
• Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
• Identify and address issues quickly, minimising disruption and keeping delivery moving.
• Track and communicate value realisation, helping customers articulate their SAP investment impact.
• Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
• Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.

Skills

Engagement management

Customer success

Stakeholder management

Communication

Timeboxing

Value management

SAP BTP

Agentic AI

Context Engineering

AI-Assisted Automation

AI Adoption

AI Output QA

Emotional intelligence

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll bring

• 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
• Customer success management skills from hands‑on delivery and a track record of driving satisfaction and adoption.
• The ability to establish and sustain trust with stakeholders at all levels, including C‑suite.
• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
• Discipline in time‑boxed engagements, with structured 90‑day cycles, clear milestones, tight scope, and a focus on visible value delivery.
• Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
• Familiarity with SAP BTP and cross‑system integration, with the grounding to engage in technical solution conversations.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI‑Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take‑home assignment.
• Emotional intelligence and sound problem‑solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

What you’ll build

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
• Maintain stakeholder relationships at all levels, including C‑level, reinforcing trust and keeping programmes on track.
• Identify and address issues quickly, minimising disruption and keeping delivery moving.
• Track and communicate value realisation, helping customers articulate their SAP investment impact.
• Run time‑boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
• Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI‑assisted prototyping, to accelerate customer outcomes.

Where you belong

At SAP, individual contribution matters. Specialists own real customer relationships, run programmes autonomously, and make decisions that count. You are supported globally with the tools and autonomy to do your best work. Your impact is yours to own. If you are energised by customer proximity and motivated by measurable outcomes, you belong here.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

The targeted annual combined range for this position is 107300-230600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.