Success Plan Manager - Specialist - US

Socket.dev; Newtown Square (Delaware County); Hybrid; USD 107,000 - 231,000; Full time

Job summary

SAP is seeking a seasoned professional to manage SAP service engagements, focusing on trusted relationships, governance, and delivering real customer value across portfolios. You will sustain stakeholder trust, drive issue resolution, and demonstrate measurable ROI across SAP solutions.

Join a global team that empowers autonomous programme management, emphasizes value delivery, and integrates AI-driven tools to accelerate outcomes for customers.

Qualifications

• 8+ years managing SAP service engagements.
• Hands-on delivery driving customer satisfaction and adoption.
• Ability to engage with stakeholders up to C-suite.
• Clear, effective communication translating technical progress to business terms.
• Discipline in time-boxed engagements with 90-day cycles and milestones.

Responsibilities

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models driving accountability and momentum.
• Maintain relationships at all levels, including C-level.
• Identify and address issues quickly to minimise disruption.
• Track and communicate value realisation of SAP investments.
• Run time-boxed engagements with fixed scope and milestones.
• Integrate AI tools into daily workflow to accelerate outcomes.

Skills

SAP service engagements

Customer success management

Stakeholder management

Communication

Time-boxed engagements

Value management

SAP BTP

AI skills

Emotional intelligence

Tools

Codility

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

You manage customer engagements end-to-end, establishing trust, communicating clearly, and delivering outcomes that matter. If you are ready to own what you deliver, this role is for you.

What you’ll bring

• 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
• Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
• The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
• Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
• Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
• Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
• Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

What you’ll build

You manage SAP service engagements across your portfolio, focusing on trusted relationships, governance, issue resolution, and real customer value.

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
• Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
• Identify and address issues quickly, minimising disruption and keeping delivery moving.
• Track and communicate value realisation, helping customers articulate their SAP investment impact.
• Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
• Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.

Where you belong

At SAP, individual contribution matters. Specialists own real customer relationships, run programmes autonomously, and make decisions that count. You are supported globally with the tools and autonomy to do your best work. Your impact is yours to own.

If you are energised by customer proximity and motivated by measurable outcomes, you belong here.

#SAPSPM-NA

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is107300-230600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope ofthe role, location, etc. as determined through theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 459300 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Nearest Major Market: Philadelphia

Job Segment: ERP, SAP, Cloud, Engineer, QA, Technology, Engineering, Quality