Success Partner

Alignian; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A technology firm is seeking a dedicated Success Partner to ensure client satisfaction and success. In this role, you will build strong relationships, assist clients with programs, and analyze customer data to enhance experiences. Ideal candidates have experience in customer success management and strong communication skills, ensuring a proactive approach to client needs. Join us to make a significant impact on our clients' journeys.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Exceptional ability to communicate and foster positive business relationships.
• Experience in managing a diverse group.

Responsibilities

• Establish and maintain clear client retention goals.
• Assist clients in setting up navigation programs or software.
• Promote the value of the product or service to clients.

Skills

Customer Success Management

Positive Business Relationships

Technical Skills

Accountability

Networking Skills

Research Skills

Job description

Job brief

We are seeking a dedicated and customer-focused Success Partner to join our team. As a Success Partner, you will play a pivotal role in ensuring the satisfaction and success of our clients. You will be responsible for building and maintaining strong client relationships, understanding their needs, and providing strategic guidance to help them achieve their goals.

If you are a proactive and customer-oriented individual with a passion for ensuring the success of clients, we would love to hear from you. Please submit your application along with any relevant work experience or achievements.

Responsibilities

• Establish and maintain clear client retention goals
• Assist clients in setting up and navigating programs or software
• Promote the value of the product or service to clients
• Analyse customer data to improve customer experience
• Hold product demonstrations for clients
• Act as a strategic and supportive partner for clients at every stage of the buying process
• Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to our services
• Accountability and personal organisation are essential
• Experience in managing a diverse group
• Great networking skills
• Excellent written and verbal communication
• Resourceful, with outstanding research skills