Success Insights Manager

United States Digital Space LLC; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

United States Digital Space LLC seeks a Success Insights Manager to design and scale data-driven content that demonstrates value for enterprise customers post-sale. You will lead AI-powered content programs, drive adoption, and support renewals across a growing customer base.

You’ll partner with Product, Marketing, Data, and Technical Account Management to translate usage data into compelling decks and actionable insights that align with business goals.

Qualifications

• Prior experience managing digital success programs or automating insights.
• Experience in building enterprise SaaS adoption programs is desired.
• 5+ years of related experience
• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred
• Adaptability, flexibility in the face of changing business requirements and conditions
• Knowledge in identity, security, access management, workflow, and/or developer-facing products

Responsibilities

• Automate data-heavy customer-facing content using AI prompting models.
• Shift from rule-based logic to scalable generative AI workflows for tailored content.
• Collaborate with post-sales teams to understand enterprise customer needs.
• Translate customer and product insights into compelling deck content.
• Design scalable solutions for diverse enterprise profiles.
• Update decks with product usage data to reflect latest features.
• Analyze usage trends and program performance using AI techniques.
• Quantify business impact related to retention and adoption goals.
• Collaborate with Product, Marketing, Data, and TAC for continuous improvement.
• Participate in sessions to align deck content with business goals.

Skills

AI & automation

Insight storytelling

Enterprise needs

Salesforce skills

Deck automation

Prompt engineering

Communication skills

Team collaboration

Education

Bachelor's degree

Advanced degree preferred

Tools

Salesforce

Gainsight

Pendo

Tableau

Databricks

Snowflake

Matik

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Love our Customers is our #1 Value at the company. The the company Customer First Team lives and breathes this every day. A critical element of the company’s strategy is helping our customers accelerate their time to value and expand their relationship with the company. This is a key differentiator for the company and we believe that all customers, large and small, deserve an exceptional experience and this assistance. When we do this well, our customers succeed and the company succeeds by growing our renewal rates.

Success Insights Manager role is an exciting opportunity to help execute a scaled success strategy, providing exceptional, data-driven content that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases that also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams, including customer QBRs, automated delivery plans, and more, helping them demonstrate the value of the company and drive product adoption among our largest customers. Your primary targets will include driving adoption and retention as well as the future growth of our customer base while saving time for customer-facing teams, including those who manage our largest book of accounts. You will be deep in the data, monitoring and optimizing your programs along the way.

You will partner with many cross-functional groups within the company, including Product, Business Technology, Data, Marketing, Technical Account Management, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale. You will obtain in-depth knowledge of the company products, how they are adopted, and understand our customers and why they stay with the company while leveraging underlying data to inform new programs and opportunities. You’ll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line.

Job Duties and Responsibilities:AI-Driven Automated Insights Content Creation:

• Automate the creation of data-heavy customer-facing content and other insights via a content automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives.

• Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value.

Customer-Centric Approach:

• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.

• Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights the company's solutions.

Scalability and Product Alignment:

• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.

• Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of the company and drive strong product adoption and retention.

Data-Informed Decision Making:

• Creatively leverage AI techniques to analyze usage trends and program performance, identifying patterns in what is working and what is not working at scale.

• Develop methodologies to quantify and represent the business impact related to retention and adoption goals through AI-driven automation programs.

Collaboration and Feedback:

• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Technical Account Management, to gather insights and feedback for continuous improvement.

• Actively participate in collaborative sessions to align deck content with overarching business goals.

Minimum Required Skills and Abilities:

• AI and Automation Mindset: Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows. Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities

• Proven ability to craft insights out of data. Possess expertise in developing value and adoption narratives at scale.

• Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content.

• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs.

• Bonus points if you have experience with Matik or related deck-automation tools.

• Possess knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email, with demonstrated experience in prompt engineering for generating actionable insights and compelling content

• Ability to leverage an effective track record of success to positively influence program execution across teams

• Display effective communication and team collaboration skills

• Demonstrate excellent communication skills (presentation, verbal and written)

Qualifications:

• Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights.

• Experience in building enterprise SaaS adoption programs is desired

• 5+ years of related experience

• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred

• Adaptability, flexibility in the face of changing business requirements and conditions

• Knowledge in identity, security, access management, workflow, and/or developer-facing products

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, the company offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:https://rewards.the company.com/us.