Success Industry Lead for Energy, Utilities & Resources

Axios Systems; Itasca (IL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm is seeking a Success Industry Lead for Energy, Utilities & Resources. This remote role involves driving operational excellence and managing key customer relationships. The ideal candidate will have substantial experience in customer-facing roles, industry knowledge, and excellent communication skills. Join a diverse team making a global impact while embracing flexible working opportunities.

Benefits

Flexible work opportunities

Inclusivity programs

Global team collaboration

Qualifications

• Experience in leading customer success delivery in industry sectors.
• Strong communication and relationship management skills.
• Ability to understand and navigate within IFS departments.

Responsibilities

• Drive collaboration and operational excellence for Success delivery.
• Act as the Customer Success Manager for key customers.
• Lead the Energy, Utilities & Resources Customer Success Managers.

Skills

Customer-facing delivery project experience

Industry knowledge in Energy, Utilities & Resources

Understanding of operating KPIs

Ability to lead through influence

Communication and collaboration skills

Fluency in English

Education

Bachelor’s or master’s degree in a relevant field

Job description

Overview

Success Industry Lead for Energy, Utilities & Resources — Full-time, Remote. IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it matters – at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Responsibilities

Remote global role, leading the Energy, Utilities & Resources industry for success delivery - drive collaboration and operational excellence for Success delivery in manufacturing that exceed customer expectations and are executed compliantly. Participate as member of Success Delivery SLT, owning actions to grow and improve the Success offering. Work closely with Global Delivery VP over Energy, Utilities & Resources on account management, consultant assignments, functional and technical knowledge, talent pipeline, and industry acumen.

The person in this role will act as the CSM for Key manufacturing customers as well as leading the Energy, Utilities & Resources CSMs. Direct People Management will be aligned to the Regional Directors, the Success Industry Lead for Energy, Utilities & Resources will support the Regional Success Directors for people management and hiring,

Qualifications

• Delivery project experience in customer-facing roles (IFS preferred)
• Industry depth and experience inEnergy, Utilities & Resources industries.
• Has familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers
• Strong acumen on delivery methodology and delivery service offerings
• Owning and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners
• Highlighting and actioning delivery-related risk at IFS’s end-customers for both IFS GCS-led delivery as well as Partner-led delivery
• Ability to lead through influence and trust both internally within IFS and externally with Customers and Partners
• Knowledge of the Business Value Assessment (BVA) tools and overall process.
• Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner
• Understanding of subscription services and able to support renewal process of both services and licenses with engagement required to secure revenue.
• Leading executive steering committee meetings with customers and communication to IFS SLT on progress.
• Driven to secure IFSreferences and regular reporting through the VOC process.
• Communication and collaboration with Sales on any potential upsell opportunities.
• Communication with Global Delivery SLT on any potential escalations needed.
• Fluency in English and local language (verbal and written).
• Ability to navigate within other IFS departments such as Support, R&D, and Sales.
• Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
• Bachelor’s degree, master’s degree or equivalent work experience in a relevant field.
• Active listening, strong interpersonal communications, and relationship building.
• Excellent communication and relationship management skills.
• Experience in building, maintaining, and evolving relationships with executives.
• Domain knowledge of IFS Applications.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer