Success Coach - Financial Aid

Long Island University; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Long Island University seeks a dedicated Success Coach to be the main point of contact for students, guiding academic planning, campus involvement, financial aid counseling, and career development. You will tailor success plans, help with major selection, scholarships, internships, and study abroad opportunities, and support graduation pathways.

Reporting to an Associate Director, you may focus on various areas such as First/Second Year, Graduate/International, Residence Life, and Campus Life,

Qualifications

• Bachelor’s degree required. Master’s preferred.
• At least 1-3 years of progressively responsible professional experience in higher education, enrollment services, student affairs, or academic affairs; sound judgment and decision-making skills.
• Excellent oral and written communication skills.
• High energy and enthusiasm for working with students and helping them achieve success.
• Ability to design and implement innovative programs with strong attention to detail.
• Strong interpersonal communication skills.
• Proficiency in computer skills/literacy.
• Occasional travel to/from other LIU campuses for the facilitation of training sessions, meetings, and other university functions.

Responsibilities

• Serve as the primary advisor for a caseload of students, providing individualized guidance and support.
• Facilitate students’ transition to the university, ensuring students are integrated into the intellectual, cultural, and social life of the institution.
• Assist with pre-enrollment activities, admissions, orientation, campus events, and career initiatives, reinforcing the importance of a holistic, integrated college experience aimed at academic and career success.
• Provide academic advisement, guiding students from initial registration through major/degree selection, aligning their academic choices with career interests and goals.
• Assist students with registration inquiries and processes, including add/drop procedures, graduation information, and general student application questions.
• Offer career counseling and resources to help students develop a career path aligned with their academic pursuits.
• Participate in presenting financial aid workshops, orientation activities, open houses, and other departmental and student events as needed.
• Deliver excellent customer service by supporting the regular coverage of the department phone queue, answering questions related to financial aid and enrollment processes for students and their families.
• Assist in evaluating transfer credits for courses taken at postsecondary institutions, considering the educational quality of the learning experience.
• Support financial aid functions in alignment with the guidelines set by the New York State Financial Aid Administrators Association (NYSFAAA).
• Collaborate with counterparts on other campuses to ensure consistent operations and a uniform student experience across the LIU system.
• Perform other duties as assigned by the Associate Directors/Directors of Financial Aid
• Maintain knowledge of federal and state financial regulations, as well as university financial policies and procedures.
• Assist students in understanding financial aid processes and help outline a plan for financing their education, including personal finances, student loans, government grants, and private scholarships.
• Support the collection and processing of required documents for all students.

Skills

Bachelor’s degree

1–3 years experience

Excellent communication

High energy

Program design

Interpersonal skills

Computer literacy

Travel to LIU campuses

Oral and written communication

Education

Bachelor’s degree required

Master’s preferred

Job description

Summary

Job Description

The Success Coach will be a student's primary point of contact for everything at the University—from academic advisement and campus involvement to financial aid counseling and career development. The coach will help students chart and navigate an individual path within the LIU community. Working one-on-one with students, the Success Coach will create a success plan tailored to each student's needs, goals, and interests. This plan will assist students in choosing courses, selecting a major, finding scholarships, internships, and study abroad opportunities, and launching their careers. Success Coaches will keep students on track toward graduation and help ensure a seamless transition from college student to successful professional.

Reporting to an Associate Director, the Success Coach may specialize in and execute functions in the following areas: First & Second Year Student Success, Third & Fourth Year Student Success, Graduate & International Student Success, Residence Life, and Campus Life. Ancillary duties will include financial aid packaging, awarding/posting of aid, and other related tasks.

Key Responsibilities

• Serve as the primary advisor for a caseload of students, providing individualized guidance and support.
• Facilitate students’ transition to the university, ensuring students are integrated into the intellectual, cultural, and social life of the institution.
• Assist with pre-enrollment activities, admissions, orientation, campus events, and career initiatives, reinforcing the importance of a holistic, integrated college experience aimed at academic and career success.
• Provide academic advisement, guiding students from initial registration through major/degree selection, aligning their academic choices with career interests and goals.
• Assist students with registration inquiries and processes, including add/drop procedures, graduation information, and general student application questions.
• Offer career counseling and resources to help students develop a career path aligned with their academic pursuits.
• Participate in presenting financial aid workshops, orientation activities, open houses, and other departmental and student events as needed.
• Deliver excellent customer service by supporting the regular coverage of the department phone queue, answering questions related to financial aid and enrollment processes for students and their families.
• Assist in evaluating transfer credits for courses taken at postsecondary institutions, considering the educational quality of the learning experience.
• Support financial aid functions in alignment with the guidelines set by the New York State Financial Aid Administrators Association (NYSFAAA).
• Collaborate with counterparts on other campuses to ensure consistent operations and a uniform student experience across the LIU system.
• Perform other duties as assigned by the Associate Directors/Directors of Financial Aid

Ancillary Duties

• Maintain knowledge of federal and state financial regulations, as well as university financial policies and procedures.
• Assist students in understanding financial aid processes and help outline a plan for financing their education, including personal finances, student loans, government grants, and private scholarships.
• Support the collection and processing of required documents for all students.

Minimum Qualifications

• Bachelor’s degree required. Master’s preferred
• At least 1-3 years of progressively responsible professional experience in higher education, enrollment services, student affairs, or academic affairs; sound judgment and decision-making skills.
• Excellent oral and written communication skills.
• High energy and enthusiasm for working with students and helping them achieve success.
• Ability to design and implement innovative programs with strong attention to detail.
• Strong interpersonal communication skills.
• Proficiency in computer skills/literacy.
• Occasional travel to/from other LIU campuses for the facilitation of training sessions, meetings, and other university functions.
• Excellent oral and written communication skills.
• High energy and enthusiasm to work with students and propel them toward success.
• Ability to design and implement innovative programs with a strong attention to detail.
• Interpersonal communication skills
• Computer skills/literacy

LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military statue, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.