SUCCESS COACH (53384)

Childrens Home Society Of North Carolina; Greensboro (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Childrens Home Society Of North Carolina is hiring for a case management position based in Greensboro, NC. This full-time role involves coordinating post-permanency services for youth and families, ensuring placement stability and promoting positive well-being.

The ideal candidate will need a Bachelor’s degree in social work or a related field along with experience in child welfare, and must demonstrate a commitment to the values of the organization while performing duties.

Qualifications

• Bachelor's degree with relevant social work experience required.
• Strong knowledge of child welfare systems.
• Sensitivity to the service population’s cultural background.

Responsibilities

• Conduct engagement, assessment, and goal planning with families.
• Provide in-home services and crisis intervention.
• Document case management activities as required.

Skills

Case Management

Understanding of childhood trauma

Child Welfare System

Organizational skills

Education

Bachelor’s degree from an accredited school of social work or related field

Job description

Job Details

Location: Winston Salem, NC 27106

Position Type: Full Time

Education Level: 4 Year Degree

Job Category: Professional Services

Summary

Responsible for case management and service coordination of post permanency services through direct facilitation of Success Coach services to youth and families who have achieved permanency through adoption, reunification, custody or guardianship. Success will be accomplished by increasing placement stability, decreasing reentries into foster care, promoting positive well‑being of youth who have experience foster care and maintaining fidelity to the model.

Primary Job Functions

Duties

• Engagement, Assessment and Goal planning – Recruit families for the Success Coach Service, educate community and agency partners about service. Work in conjunction with the family to complete a comprehensive assessment and develop goal plans addressing placement stability, caregiver self‑efficacy and child/family well‑being.
• Engage the family and provide in‑home services, crisis intervention, case management, and skill‑building around problem‑solving, self‑advocacy, conflict resolution, and relapse planning. Reassess family needs/goal plans at least annually or as needed.
• Skill Building/Reinforcement and Crisis Prevention/Intervention – Provide individualized skill‑reinforcement and coaching to model appropriate parenting/family behaviors during home visitation based on the Success Coach Model and needs identified in the goal plan or as situations arise.
• Service Coordination – Advocate for the family’s needs through community collaboration and provide information and referral/linkages to the family with appropriate community resources and informal supports to strengthen the family’s self‑efficacy. Build and maintain relationships with various community resources, interagency networks, and informal family supports.
• Provide 24/7 telephone availability to assist families in weathering a crisis. Complete crisis prevention planning and skill building based on families’ individual needs.
• Documentation – Complete appropriate and timely documentation, maintain comprehensive records and reports, as required by agency policy or program guidelines (documentation is to be complete within 7 days of interaction with family); maintain confidentiality as required by statute/policy.
• Plan and coordinate events for families or other professionals throughout the year.
• Assist with any replication and/or training, workshop, group/event, or presentations as needed by the unit.
• Participate in individual and team staffing and meetings regularly.
• Travel to provide in‑home services on a regular basis in compliance with program model.
• Professional Development – Keep up to date on child welfare and post‑care literature/best practice models and available community resources; attend relevant trainings to assist parents with skill‑building and coaching.
• Ability to react to change productively and handle other essential tasks or responsibilities as assigned by Supervisor and/or grant.

Other Responsibilities

• Contribute to a positive, engaging work environment.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Adhere to Social Work Codes of Ethics or to the Code of Ethics appropriate to the applicable licensure/credentialing and comply with professional standards of the Child Welfare League.
• Develop a strong knowledge base and stay current on job‑related issues and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.

Qualifications

Job Qualifications

• Education, Licenses, Certifications & Experience:
  • Bachelor’s degree from an accredited school of social work and 1 year of social work experience; or
  • Bachelor’s degree in a human services field and 2 years of social work experience; or
  • Bachelor’s degree in a non‑human services field and 3 years of social work experience

Competencies

• Skills and Proficiency in:
  • Case Management | Child Welfare System | Adoption & Foster Care
  • Understanding of the impact and effects of childhood trauma
  • Understanding of the child welfare continuum, to include child maltreatment, foster care, and adoption
  • Understanding of adoption related dynamics and challenges
• Abilities:
  • Adhere to Social Work Code of Ethics or to the Code of Ethics appropriate to the applicable licensure/credentialing and comply with professional standards of the Child Welfare League.
  • Display sensitivity to the service population’s cultural and socioeconomic characteristics.
  • Perform other duties related to department goals and projects as needed.
  • Demonstrate strong organizational skills.
  • Strong working knowledge of child welfare service systems for youth and young adults and an ability to bring together and collaborate with diverse community partners.
  • Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business.

Schedule Expectations

This position is a salary exempt job that will require some weekends, and evening work along with our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, the employee will be required to be available by telephone and email during specified hours as required. Frequent travel is required to conduct business‑related activities.